Full-Time Retail Key Holder/Shift Leader

Goodwill of Central Iowa; Boone (IA); On-site; USD 18,000 - 25,000; Full time

Job summary

Goodwill of Central Iowa is seeking a Retail Key Holder/Shift Leader to support daily store operations, train team members, and deliver exceptional customer service while advancing our mission.

You will lead during shifts, manage cash handling and POS, mentor staff, ensure safety and cleanliness, and contribute to community impact with love, kindness, and respect.

Qualifications

• High school diploma or equivalent or currently attending high school or GED classes.
• Must be age 18 or older.
• Strong customer service and interpersonal skills.
• Excellent communication and teamwork abilities.
• Ability to lead, coach, and motivate others.
• Strong organizational and problem-solving skills.
• Ability to adapt to changing priorities in a fast-paced environment.
• Ability to work independently and exercise sound judgment.
• Availability to work across any open shift to support business needs including days, evenings, and weekends.

Responsibilities

• Direct, coordinate, and monitor daily retail store operations.
• Help achieve store sales, production, and revenue goals.
• Serve as a leader on duty and provide direction to team members during assigned shifts.
• Make independent decisions to support adequate business coverage and operational needs.
• Record bank deposits and ensure proper cash handling procedures.
• Operate point-of-sale (POS) systems accurately and efficiently.
• Support onboarding and training of new employees.
• Utilize LMS, mentoring, and job-shadowing techniques.
• Reinforce company policies, procedures, and customer service standards.
• Partner with store leadership to identify learning opportunities and support development.
• Provide coaching, feedback, and encouragement to help team members succeed.
• Create a welcoming and engaging experience for customers and donors.
• Communicate with kindness, respect, and professionalism.
• Resolve customer concerns in a timely and positive manner.
• Build strong relationships that encourage repeat shoppers and donors.
• Use Microsoft Office, barcoding, & POS systems to track, report, and communicate store data.
• Monitor key performance indicators and operational goals.
• Support accurate recordkeeping and reporting processes.
• Open and close the store according to established policies and procedures.
• Conduct routine walkthroughs to ensure safety, cleanliness, and organization standards are maintained.
• Submit maintenance requests and report safety concerns promptly.
• Help maintain merchandise presentation, pricing accuracy, and store appearance.

Skills

Customer service

Leadership

Communication

Teamwork

Problem solving

Organizational skills

Education

High school diploma or equivalent

Tools

POS software

Barcode systems

Microsoft Office

Job description

Work To Support Our Mission of Making Purposeful Employment Possible in Central Iowa

Being a part of the Goodwill of Central Iowa team gives you a lot to feel good about. Whether you are working in our retail stores, providing direct support and training to our participants, or continuing your career at headquarters in operations or administrative support, you are making a difference in your community.

Learn how we are all working together to make purposeful employment possible for all central Iowans.

Location: 1504 S. Story St.

Job Id:6377-2026

# of Openings:2

Retail Key Holder/Shift Leader
Is retail what you do? YES!
Like to be treated, and treat others with Love, Kindness, and Respect? For Sure!
Desire to have no extended holiday hours! Now you're talking!
Looking for skill development and career advancement? That's me!
Join Our Team!
Are you a motivated individual who enjoys working with retail teams, leading by example, and delivering exceptional customer service? As a Key Holder, you will play an important role in supporting daily store operations, training team members, and creating a positive shopping experience for customers and donors. This position serves as a shift leader on duty, helping ensure operational excellence while advancing our mission through service, teamwork, and community impact.

What You'll Do
Support Daily Store Operations

• Assist in directing, coordinating, and monitoring daily retail store operations.
• Help achieve store sales, production, and revenue goals.
• Serve as a leader on duty and provide direction to team members during assigned shifts.
• Make independent decisions to support adequate business coverage and operational needs.
• Record bank deposits and ensure proper cash handling procedures.
• Operate point-of-sale (POS) systems accurately and efficiently.

Train and Coach Team Members

• Support onboarding and training of new employees.
• Utilize learning management systems (LMS), mentoring, and job-shadowing techniques.
• Reinforce company policies, procedures, and customer service standards.
• Partner with store leadership to identify employee learning opportunities and support development.
• Provide coaching, feedback, and encouragement to help team members succeed.
• Create a welcoming and engaging experience for customers and donors.
• Communicate with kindness, respect, and professionalism.
• Resolve customer concerns in a timely and positive manner.
• Build strong relationships that encourage repeat shoppers and donors.

Utilize Technology and Reporting Tools

• Use Microsoft Office computer applications, barcoding, & POS software to track, report, and communicate store data.
• Monitor key performance indicators and operational goals.
• Support accurate recordkeeping and reporting processes.

Assure Store Safety & Visual Standards

• Open and close the store according to established policies and procedures.
• Conduct routine walkthroughs to ensure safety, cleanliness, and organization standards are maintained.
• Submit maintenance requests and report safety concerns promptly.
• Help maintain merchandise presentation, pricing accuracy, and store appearance.

What We're Looking For

Preferred Qualifications

• Previous retail, customer service, or leadership experience.
• Experience handling cash and operating POS & barcoding systems.
• Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook, and Teams).

Required Skills

• High school diploma or equivalent or currently attending high school or GED classes. A minimum of 2 years of any combination of military service, high school or related paid employment.
• Must be age 18 or older.
• Strong customer service and interpersonal skills.
• Excellent communication and teamwork abilities.
• Ability to lead, coach, and motivate others.
• Strong organizational and problem-solving skills.
• Ability to adapt to changing priorities in a fast-paced environment.
• Ability to work independently and exercise sound judgment.
• Availability to work across any open shift to support business needs including days, evenings, and weekends.

Physical Requirements

• Ability to be stationary or mobile for extended periods of time.
• Ability to carry, lift, push, or pull up to 40 pounds regularly.
• Ability to tolerate variations in work environment temperature.

Compensation & Benefits

Pay

• Starting wage: $15.50 per hour.
• Earn an additional $1.00 per hour for all Saturday and Sunday shifts worked.
• Monthly bonus eligibility based on achievement of department goals.
• Eligibility for annual merit increases based on individual job performance.

Benefits are available on the first day of the month following 60 days of employment, subject to eligibility requirements.

• Medical insurance
• Vision insurance
• Retirement savings plan with GCI match
• Paid Time Off (PTO)
• Paid holidaysEmployee assistance and wellness resources
• Training and professional development opportunities
• Career growth and advancement opportunities

Why Join Us?

When you join our team, you're joining an organization committed to making a positive impact in the community. We offer meaningful work, opportunities for growth, competitive benefits, and a supportive culture founded on love, kindness, and respect.

Goodwill of Central Iowa is an Equal Opportunity Employer and E-Verify Participant.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

At goodwill,We Value Love Kindness and Respect

Explore the Benefits of Working at Goodwill of Central Iowa

Great benefit opportunities for both part-time and full-time employees including health benefits, PTO, 403B, Lifestyle Spending accounts, training and recognition programs and more. Learn more about our benefit opportunities when you work for Goodwill of Central Iowa.

Goodwill of Central Iowa and our affiliates are Equal Opportunity Employers (EOE/M/F/Vets/Disability) and E-Verify Participants.