Full-Time Retail Associate

Goodwill of Central and Southern Indiana, Inc.; Richmond (VA); On-site; USD 12,501 - 17,805; Full time

Benefits offered by this job

Continuing education and leadership development

20% discount at Goodwill retail stores

Comprehensive health plan

Generous paid time off

Retirement planning options with company match

Free mental health support services

Job summary

Goodwill of Central and Southern Indiana, Inc. is looking for a Retail Associate in Richmond, Virginia. This full-time role involves assisting store management in various capacities such as cashiering, donation processing, and e-commerce production.

The ideal candidate will perform tasks including sorting, maintaining sales floor organization, and customer service, with benefits including a comprehensive health plan and continuous education opportunities.

Qualifications

• Ability to manage one's own time effectively.
• Must be able to lift 10–50 pounds repeatedly.
• Required to adhere to Goodwill’s values and protocols.

Responsibilities

• Assist store management in operational goals.
• Handle customer transactions accurately as a cashier.
• Sort and prepare donations for inventory effectively.

Skills

Customer Focus

Teamwork

Attention to Detail

Communication Skills

Tools

Basic computer skills

Internet navigation skills

Job description

Position

Position Status: Full‑Time. Hourly Rate: $11. Location: 33 Hayes Arboretum Road, Richmond, IN 47374.

Role Overview

The Retail Associate assists the store management team in reaching the operational goals of the site by functioning in various capacities within the retail location. The titles of the various jobs the Retail Associate may be called upon to learn and work include: Cashier, Textiles or Wares Producer, Donation Door Attendant, eCommerce Producer, e‑Books Producer, and Rack or Cart Runner.

Example Duties and Activities

• Cashier: Rings up customer orders, maintains a balanced drawer, and follows all cash handling procedures and protocols. Provides general information about Goodwill programs to educate customers and answer questions. Directs all higher‑level questions to the appropriate associate or manager. Maintains cleanliness of the sales floor (purge, size, run racks, and merchandise).
• Textiles or Wares Producer: Sorts product to identify quality and value (checks for holes, missing buttons, defective zippers, or stains and cleans as needed) and properly barrels, tags, and hangs textiles or wares. Sorts textiles (curating for quality). Produces 100 items per hour for wares/85 items per hour for textiles adhering to Goodwill’s pricing standards and updating daily production tracking sheet. Occasionally uses a pallet jack and regularly uses a conveyor belt.
• Donation Door Attendant: Accepts donations from customers and maintains a clean and clear donation door. Quickly and accurately sorts products and distributes them to appropriate areas. Maintains an efficient working area by ensuring the backroom is clean and organized (all boxes labeled, everything in its place, and a place for everything). Loads and unloads trucks as needed and regularly uses heavy equipment, including a pallet jack, double stacker, floor scrubber, and hydraulic lift.
• eCommerce Producer: Develops a keen eye to identify and secure items of value for ClickGoodwill. Stays informed of the market value of merchandise through eBay and other Internet shopping sites to properly tag, itemize, and secure items in totes for ClickGoodwill and educates team of eCommerce high ticket items. Properly, efficiently and carefully packs curated products onto pallets, wraps, and ships totes to ClickGoodwill to meet the store budget regarding totes shipped per week.
• e‑Books Producer: Scans books received by the store and decides what is sent to ClickGoodwill or displayed at the store location to meet the store budget. Prints inventory sheets and packs, seals, and ships totes for ClickGoodwill. Identifies top sellers and manages a clean, organized, in‑store sales‑effective display.
• Rack and Cart Runner: Checks each rack/cart to ensure quality and value. Properly sizes, merchandises, and purges the sales floor. Maintains a clean and orderly sales floor, puts away carts, and stocks shelves. Runs one textile rack/wares cart per 15 minutes and updates daily production tracking sheet.

Required Competencies

• Customer Focus: Ability to see, comprehend and relate with customers impartially, unbiased yet effectively, building and maintaining customer satisfaction with the products and services offered.
• Teamwork: Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.
• Ethical: Adheres to procedures and protocols, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.
• Attention to Detail: Attends to details and pursues quality in accomplishing tasks, including safety awareness.
• Time Management: Manages one's own time and the time of others effectively.

Preferred Competencies

• Technical Knowledge: Familiarity with computers and relevant software including basic computer and Internet navigation skills.
• Communication Skills: Articulates thoughts and expresses ideas effectively using oral, written, visual and non‑verbal communication skills, as well as listening skills to comprehend customers' needs; delivers information in person, in writing, and in a digital world.
• Mathematical Aptitude: Develops and applies mathematical thinking in order to solve a range of problems in everyday situations.
• Critical Thinking: Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions. Hard to Very Hard Physical Work – Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10–50 pounds. Can manage frequent exposure to moderate noise and temperature variations.

Benefits

• Continuing education and leadership development as well as tuition reimbursement.
• 20% discount off Goodwill retail stores immediately upon hire.
• Comprehensive health plan.
• Generous paid time off (PTO) and paid holidays.
• Sabbatical and parental leaves.
• Life, dental and vision insurance.
• Short‑ and long‑term disability plans.
• Nationally recognized preventive health and wellness program.
• Section 125 pretax health spending account, dependent care spending account, and premiums.
• Retirement planning options with generous company match.
• Free mental health support services with up to 15 free counseling sessions for you and your family members.
• Free nurse health coaching services on‑site.
• Daily pay options available.

Equal Employment Opportunity

Goodwill is an EEO Employer/Vet/Disabled employer. As an Equal Employment/Affirmative Action employer, we do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. For more information about our commitment to equal employment opportunity, please refer to the Goodwill website.