Resident Monitor Full-Time - 8am - 4pm

Community-of-Hope; Washington (District of Columbia); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Washington Post Top Workplace

Paid lunch

Vacation time

Sick leave

Paid holidays

Raises up to 5%

Tuition assistance

Retirement plan

Insurance benefits

Leadership development

Job summary

Community of Hope in Washington, DC is seeking a Full-Time Resident Monitor for the 8am–4pm shift to help keep our Short-Term Family Housing program safe and welcoming. You’ll greet residents and visitors, monitor security cameras, sign in guests, and report concerns to the appropriate team members.

This on-site role requires punctuality, reliable written and verbal communication, and the ability to use basic computer tools (Word, Excel, email).

Qualifications

• High school diploma or GED required.
• Good verbal and written communication skills.
• Punctuality and reliability essential.
• Ability to use computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Google Mail.
• Ability to write shift and incident reports in detail.

Responsibilities

• At least hourly, monitor community areas and building security; patrol lobby and surrounding areas.
• Sign in/out visitors, verify IDs, and document in shift log.
• Conduct nightly curfew checks and document whereabouts of residents when applicable.
• Email or call Program Director/Case Manager regarding outside agency visits.
• Fill out incident reports for unusual or difficult incidents and email to appropriate staff.
• Offer assistance to residents and monitor accessibility in line with ADA regulations.

Skills

Verbal communication

Written communication

Punctuality

Reliability

Computer skills

Education

High school diploma or GED

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Google Mail

Job description

Description

Resident Monitor Full-Time 8am - 4pm (Monday - Friday)

Washington, DC | On-Site| $19.00per hour | Washington Post Top Workplace

Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Community of Hope is looking for Full-Time Resident Monitors who are reliable, friendly, and professional to help keep our Short-Term Family Housing program safe and welcoming. As essential staff, you’ll ensure building security, greet residents and visitors, and report any concerns to the appropriate team members. Be part of a mission-driven team making a difference every day! This position is located at the Triumph in Southeast DC.

Our Approach and Values:

• We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.
• We embrace diversity, welcome all voices, and treat everyone with respect and compassion.
• We lead and advocate for changes to make systems more equitable.
• We strive for excellence and value integrity in all that we do

What You’ll Do

• At least hourly, monitors community areas within building including lobby, phone room and area outside the building to prevent loitering, and makes rounds throughout the building. Monitors security cameras for activity in and around the building; addresses issues as needed.
• Ensures that visitors, volunteers, outside agency representatives and residents are signed in and out when arriving and leaving, and documents in shift log when staff arrive and leave, while working in all roles (RM, Shift Supervisor, Front Desk, etc. Checks for photo ID of all visitors. Provides traffic control to limit crowing in the lobby.
• Completes curfew check each night by knocking on unit doors and documenting who is in the unit. If children are not present, Resident Monitors will inquire as to their whereabouts and document that information.
• Emails and or calls Program Director and/or Case Manager as appropriate regarding outside agency visits (Police, CFSA, Social Services, probation and parole, case workers, etc.).
• Fills out incident reports to document unusual and difficult incidents involving resident or facility issues, fire, rescue, and other emergencies as soon as the incident has been controlled and emails incident report to Program Director or On-Call Supervisor immediately.
• Offers additional assistance to residents as needed or requested by the resident or staff, on behalf of the resident, in accordance to the Americans with Disabilities Act regulations. Assistance must be offered at all times and during emergencies.
• Provides access to the building by screening individuals who ring the call button. Processes visitors by checking their ID, having them sign in, and contacting the appropriate COH staff to escort the visitor.
• Monitors the Closed Circuit TV security footage and report and respond immediately to all suspected or apparent security violations by notifying SPO and Program Director and/or calling emergency services.

Requirements

Must-Haves

• High school diploma or GED.
• Good verbal and written communication skills.
• Punctuality and reliability.
• Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Google Mail.
• Ability to act responsibly, professionally, and use good judgment under pressure.
• Ability to write shift and incident reports in detail.
• Ability to de-ice the front walkway by salting and shoveling the front area when inclement weather occurs.
• Ability to work a flexible schedule as designated by their supervisor, including evenings and weekends and at various Community of Sites.

Nice-to-Haves

• Experience working in a residential environment.
• Experience working with the homeless population.

Why You’ll Love Working Here!

At COH, we prioritize the following well-being and work-life balance-centered benefits: (Full-Time)

• 8 x Washington Post 150 Top Workplaces winner
• 8-hour workdays with paid lunch
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding
• Medical, dental, vision, life & disability insurance + 403(b) retirement
• Leadership development, internal promotions and career growth opportunities
• A culture grounded in equity, compassion, and well-being.

About Us:

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC’s largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided:

• 50,000+ medical visits
• 6,300+ dental visits
• 17,000+ emotional wellness visits
• 1,384 families and 220 individuals with housing/homelessness prevention services

Ready to bring hope and health to our DC community?

Community of Hope is an equal opportunity employer.