Full-Time Remote Insurance Representative

afniexternalcareers; Wisconsin; Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Employee assistance program

Career development and advancement opp

Paid training

Job summary

afniexternalcareers in Wisconsin is hiring Non-Licensed Insurance Service Representatives to handle policy inquiries, account maintenance, billing questions, and general insurance-related services from a remote work environment.

You will be the first point of contact for customers, delivering exceptional service, resolving issues, and documenting interactions, while guiding eligible customers to licensed agents when needed.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to handle customer concerns professionally and empathetically.
• Strong problem-solving and critical thinking abilities.

Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details for non-licensed representatives.
• Document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive experience.
• Navigate multiple systems to access accounts and complete transactions.
• Adhere to company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when needed.
• Meet performance expectations for quality, productivity, attendance, and customer satisfaction.

Skills

Customer service

Active listening

Communication skills

Problem solving

Attention to detail

Adaptability

Education

High school diploma or equivalent

Job description

Our Insurance Service Specialists start at $16.50 per hour with a 40-hour work week

Top Insurance Service Representatives earnan additional $3 per hour with bonus!

Job Summary

We are seeking customer-focused and detail-oriented Non-Licensed Insurance Service Representatives to join our growing team. In this role, you will serve as a primary point of contact for customers, providing support with policy inquiries, account maintenance, billing questions, and general insurance-related services.

Representatives will focus on delivering an exceptional customer experience while assisting customers with service needs. Successful candidates are professional communicators who enjoy helping others, solving problems, and working in a fast-paced environment.

***You must live in Wisconsin to be eligible for this position.***

Key Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• Accurately document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive customer experience.
• Navigate multiple systems simultaneously to access account information and complete transactions.
• Adhere to all company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when required.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

What Makes You Successful

• Customer-first mindset.
• Strong listening and communication skills.
• Patience and professionalism when handling complex situations.
• Ability to adapt quickly to new processes and technology.
• Dependability and commitment to attendance expectations.
• Desire to learn and grow within the insurance industry.

Work Environment

• Work at home phone-based customer support environment.
• Distraction-free work space with 4 walls and a door, no electronics, people, pets, noise, etc.
• Ability to work scheduled shifts, including occasional overtime based on business needs.
• Company Provided equipment
• Candidate must have cable or fiber optic internet service provider and ability to plug equipment directly into a modem (No WiFi)

Benefits

We offer a competitive compensation package that may include:

• Medical, dental, and vision coverage
• Paid time off and holidays
• 401(k) with company match
• Employee assistance program
• Career development and advancement opportunities
• Paid training

Required Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to effectively handle customer concerns in a professional and empathetic manner.
• Strong problem-solving and critical thinking skills.