Full-Time Remote Customer Service Representative (Saskatchewan)

Talentify.io; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player in Business Process Outsourcing is seeking dedicated individuals to join their dynamic team. This role offers a unique opportunity to engage with customers, understand their needs, and provide effective solutions while utilizing modern systems and technology. With a focus on career advancement and a fun work environment, this position ensures a balanced work-life experience with competitive compensation and comprehensive health benefits. If you're looking for a role that values your contributions and offers growth within a supportive team, this opportunity is perfect for you.

Benefits

Paid Time Off

Health Benefits

Casual Dress Code

Cash Bonuses

Career Advancement Opportunities

Qualifications

• Must be 18 years of age or older with a high school diploma.
• Excellent communication skills and ability to type swiftly.

Responsibilities

• Listen to customers and resolve issues effectively.
• Utilize systems for account management and recognize sales opportunities.

Skills

Organizational Skills

Written Communication

Oral Communication

Typing Skills

Problem-Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:

1. Competitive compensation based on experience with various benefits and incentives
2. Opportunities for career advancement within a growing organization
3. Paid Time Off and paid holidays to ensure work-life balance
4. Health benefits, including medical, dental, and vision coverage after 90 days of employment
5. Fun and engaging work environment with a casual dress code
6. Incentives and rewards, including cash bonuses and prizes

What to Expect (Job Responsibilities):

1. Listen to customers, understand their needs, and resolve customer issues effectively
2. Utilize systems and technology for account management tasks
3. Recognize sales opportunities and apply sales skills to enhance customer experience
4. Explain and position products and processes to customers
5. Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):

1. Must be 18 years of age or older
2. High school diploma or equivalent
3. Excellent organizational, written, and oral communication skills
4. Ability to type swiftly and accurately (20+ words a minute)
5. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):

1. Ability to evaluate, troubleshoot, and follow up on customer issues
2. Experience in a fast-paced environment with strong team orientation