Full-Time Remote Customer Service Representative (Nova Scotia)

Lensa; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking full-time remote customer service representatives to join their dynamic team. In this role, you will support inbound customer inquiries, troubleshoot technical issues, and build lasting relationships with clients. With a focus on training and career advancement, this position offers a fantastic opportunity to grow within a supportive environment. Ideal candidates will possess strong communication skills and a customer-oriented mindset, thriving in a fast-paced setting. If you're ready to embark on a rewarding career path, this role is perfect for you!

Benefits

Paid Time Off (PTO)

Health Coverage

Retirement Options

Disability Insurance

Life Insurance

Career Growth Opportunities

Paid Training

Casual Dress Code

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Excellent communication skills and typing speed of 20+ words per minute.

Responsibilities

• Listen to customers and resolve issues effectively.
• Use systems for account management and recognize sales opportunities.

Skills

Communication Skills

Customer Service Orientation

Conflict Resolution

Multi-tasking

Technical Troubleshooting

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Windows OS

Job description

Full-Time Remote Customer Service Representative (Nova Scotia)

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Position Overview

FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVE (NOVA SCOTIA)

We are looking for full-time customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound calls, troubleshoot basic technical issues, and build strong relationships with customers while professionally representing some of the most recognizable brands in the world.

Schedules vary by site and project; we can usually find something that works for everyone. This is a great opportunity to start your career with our growing team, supported by industry-leading training and advancement opportunities such as Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered, complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

As a Work-At-Home Contact Center Representative, your tasks include:

• Listening to customers, understanding their needs, and resolving issues
• Using systems and technology for account management
• Recognizing sales opportunities and applying sales skills to upgrade
• Explaining and positioning products and processes
• Escalating customer dissatisfaction appropriately
• Ensuring first call resolution through problem-solving and effective call handling

Candidate Qualifications

Ideal candidates are highly motivated, energetic, and dedicated. We provide all new employees with world-class training. Applicants should be positive, driven, and confident.

• Must be 18 years or older
• High school diploma or equivalent
• Excellent communication skills (written and oral)
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office and Windows OS
• Reliable with good attendance and punctuality
• Ability to troubleshoot and follow up on customer issues
• Aptitude for conflict resolution and negotiation
• Customer service-oriented (empathetic, responsive, patient)
• Multi-tasking and self-management skills
• Strong team orientation and relationship-building skills
• Ability to thrive in a fast-paced, changing environment

Compensation and Benefits

We offer competitive pay, starting at $15.20/hr plus bonuses, with benefits including PTO, health coverage, retirement options, disability and life insurance, career growth opportunities, paid training, and a casual dress code.

Physical Requirements

The role is largely sedentary, involving sitting/standing for long periods, using a computer and telephone headset, and occasional office movement. Ability to lift up to 40 pounds is required.

Conditions of Employment

• Authorized to work in the country
• Willing to undergo background checks and drug screening where applicable

Equal Opportunity Statement

We embrace diversity and are committed to a work environment free from discrimination and harassment. We provide reasonable accommodations for qualified individuals with disabilities.