Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL)

Remote Jobs; Los Angeles (CA); Remote; USD 35,000 - 45,000; Full time

Job summary

A customer service-oriented employer is offering a remote opportunity for candidates in customer service roles. This position involves handling inquiries, maximizing sales opportunities, and documenting interactions while offering a collaborative workspace. Candidates should have at least 1 year of experience and excellent communication skills. Flexible remote work is available, primarily for residents in specific states.

Benefits

Career advancement opportunities

Fully paid training program

Supportive work environment

Qualifications

• Minimum of 1 year of customer service or retail experience.
• Excellent verbal and written communication skills in English.
• Ability to multi-task effectively, including typing while on calls.

Responsibilities

• Handle incoming calls related to customer service inquiries.
• Utilize salesmanship to maximize sales opportunities.
• Document customer interactions and maintain quality service standards.

Skills

Customer service experience

Communication skills

Computer proficiency

Multi-tasking abilities

Job description

Employer Industry: Home Décor and Lighting Retail

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Fully paid training program to equip you for success
• Supportive and collaborative work environment
• Chance to create positive customer experiences and influence customer retention
• Regular job attendance and a structured schedule
• Flexible remote work arrangement for candidates residing in NV, TX, AZ, or FL

What to Expect (Job Responsibilities):

• Handle incoming calls related to customer service inquiries, order changes, status updates, and cancellations
• Provide empathetic support and present the employer’s offerings positively
• Utilize salesmanship to maximize sales opportunities and meet sales goals
• Proactively follow up on customer inquiries via phone and email
• Document customer interactions and maintain quality service standards

What is Required (Qualifications):

• Minimum of 1 year of customer service experience or retail background; call center experience preferred
• Excellent verbal and written communication skills in English
• Proficient in navigating computer programs and performing data entry
• Ability to multi-task effectively, including talking on the phone while typing notes
• Must be available to work Saturdays and maintain regular job attendance

How to Stand Out (Preferred Qualifications):

• Experience in a call center environment
• Strong problem-solving skills and ability to articulate details clearly
• Familiarity with home décor and lighting products

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.