Full Time Registered Nurse I, Oncology Complex Case Manager - Remote

Accolade, Inc.; United States; Remote; USD 97,000 - 108,000; Full time

Job summary

Accolade, Inc. seeks a Full-Time Clinical Manager with Oncology Nurse Management experience to lead a remote team of Complex Case Managers. This role involves direct supervision, client engagement, and improving team performance while aligning with company values. Candidates should have a strong nursing background and management prowess.

Benefits

Comprehensive medical, dental, vision, life, and disability benefits

401(k) Retirement Plan with matching

Open Time Off policy

18 weeks of paid parental leave

Virtual access to coaching and therapy

Qualifications

• 5+ years of management experience required.
• Requires a current Compact unrestricted RN license.
• Experience in nursing fields like Oncology, Case Management, or more.

Responsibilities

• Lead, support, and coach a team of Complex Case Managers.
• Ensure timely completion of client-related activities.
• Conduct quality audits and manage case performance.

Skills

Oncology Nurse Management

Leadership

Operational Process Execution

Client/Service Orientation

Critical Thinking

Education

Bachelor’s Degree (BSN)

Tools

Microsoft Office

Job description

About Transcarent

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care

Accolade's Oncology Complex Case Management team is currently recruiting for a Full Time Nurse Manager (Clinical Manager) . This position is remote and applicants can work a flexible schedule of 8:00am to 4:30pm, 8:30am to 5:00pm, and 9:00am to 5:30pm.

If you have Oncology Nurse Management experience, Oncology Complex Case Management experience, health plan experience, and Nursing Leadership/Management experience, this role if for you!

As a Clinical Manager, you will be leading, supporting and coaching a team of Complex Case Managers, as well as leading by example. Your role will enable your team to give great customer care, develop and grow your team, and help them meet their performance objectives. Our Clinical Managers are hands-on working leaders who have a passion for service excellence and possess a blend of skills:

• Talent recognition and development

• Client/service orientation

• Operational process execution

• Excellent communication, leadership and inter-personal skills

• Highly developed critical thinking and problem solving

• Commitment to ongoing learning

A day in the life…

• Direct supervisory responsibility for team of 8-10 Complex Case Managers (CCM).

• Support effective client engagement:

  • Ensure that all necessary client-related activities are completed in a timely manner consistent with Accolade’s high standards.

  • Apply critical thinking and judgment to know when to coordinate with the right expert resources within Accolade to meet client/team needs.

  • Minimize CCM missed opportunities (purposeful questions, logistical support, stage of care continuation – existing and progressing, etc.) by working with CCM's to adjust approaches and/or enhance their member interaction techniques

  • Act as a model Complex Case Manager (CCM), supporting a small portfolio of clients.

• Improve team performance:

  • Create an atmosphere within team that is consistent with Accolade culture.

  • Effectively balance the workload of team members.

  • Ensure quality delivery through activities such as quality case audits, call audits, and operational metrics.

  • Understand CCM and NCQA delivery processes and hold team members accountable for process execution.

  • Leverage the clinical process applications to analyze and understand team process compliance, and coach team members to better performance.

  • Explain Customer and Accolade priorities or decisions in a way that obtains understanding and buy-in from CCM's

  • Help team understand desired member outcomes (clinical, other) and drive team toward improving outcomes.

  • Foster an environment where team members demonstrate accountability.

  • Identify best practices and support best practice sharing across team members and teams.

  • Continuously learn and improve upon practices to meet clients/team needs.

What we are looking for…

• 5+ years of relevant, progressive management experience (and demonstrated success):

  • Managing a team in a high-touch service environment (preferably with an inbound/outbound telephonic component and/or healthcare-related); including motivating team members to high-performance and achievement of specified goals.

  • Recognizing and developing talent.

  • Creating a team environment which results in open communication, behavior consistent with company values, and group inter-dependency.

• Successful tenure as Clinical Team Lead may substitute for management experience.

• Bachelor’s Degree (BSN) preferred and 5+ years of relevant, progressive experience

• 5+ years nursing experience in one or more of the following areas: Oncology, Medical/Surgical, Home Health, Case Management, Nurse Triage, Disease Management, Cardiac, Orthopedic, Hospice, ICU, Behavioral Health or Diabetes

• Requires current Compact unrestricted RN license

• Proficiency in Microsoft Office

Salary- $97,000-$108,000

Hiring Range

$81000-$92600

Annual

Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.

• HDHP medical plan with generous employer contributions towards an HSA

• 401(k) Retirement Plan with matching employer contributions

• Open Time Off

• Generous Holiday Schedule + 5 floating holidays

• 18 weeks of paid parental leave

• Subsidized commuter benefits programs

• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger

• 1 Volunteer days per year

Our people are the Heart of Accolade

Together, we are building a great and enduring business that truly makes an impact. At Accolade, w e are committed to building a workplace where all can grow and thrive. We do this by living our core values:

Member Obsessed

For everything we do, we ask ourselves: Is this going to make our member’s life measurably better?

Be Fearless

We think differently. We do what’s never been done. We are reinventing healthcare every step of the way.

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward.

Genuine Care

We care deeply about the human beings we work with and serve. We have each other’s back.

Embrace Reality

We bring the data, tell the truth, and trust each other.

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov . You can also report it to your state attorney general.

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