Full Time Registered Nurse - Behavioral Health Complex Case Manager (CCM) - Remote

Accolade, Inc.; Plymouth Meeting (PA); Remote; USD 69,000 - 105,000; Full time

Job summary

A healthcare advocacy company is seeking a Remote Behavioral Health Registered Nurse - Complex Case Manager to provide guidance and support to patients with behavioral health concerns. The ideal candidate will have over 5 years of clinical experience as an RN, effective communication skills, and a commitment to patient care. This full-time role offers a salary range of $69,400 to $104,100 along with comprehensive benefits.

Benefits

Comprehensive medical, dental, vision, life, and disability benefits

401(k) Retirement Plan with matching employer contributions

Open Time Off

Paid parental leave

Virtual access to coaching and therapy through Headspace

Qualifications

• Minimum of 5-7 years of Clinical Experience as an active Registered Nurse.
• Current/valid Registered Nurse (RN) license with compact unrestricted licensure.
• Minimum 2 additional years of direct care or case management experience in behavioral health.

Responsibilities

• Conduct thorough assessments and develop personalized care plans.
• Engage with members via telephonic and digital communication.
• Advocate for members to receive timely and appropriate care.

Skills

Clinical Experience

Communication Skills

Flexibility and Adaptability

Multitasking

Education

BSN or RN with bachelor's degree

ADN or AAS degree with 7-8 years of experience

Tools

EMR technologies

Job description

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey.

Accolade's Complex Case Management is currently Recruiting for a Full Time Behavioral Health Registered Nurse - Complex Case Manager. We’re hiring for a start date of November 3rd. This position is remote and applicants will be required to work 8:00am to 4:30pm your local time. Applicants with licensure in California, Michigan, and Illinois with a Compact licensure is strongly preferred.

Role overview

As Behavioral Health Registered Nurse Complex Case Manager, you will be reporting to Clinical Manager for The Complex Case Management. As an RN Complex Case Manager – Behavioral Health, you will serve as a trusted resource for our adult and pediatric members, managing both behavioral health concerns and complex chronic conditions. You will conduct thorough assessments, prioritize medical needs, develop personalized care plans, and guide members through their healthcare journey.

A day in the life…

Accolade RN Complex Case Manager – Behavioral Health are entrusted with providing information to our diverse population of members that empowers them in making informed health decisions. We partner with our members in various ways (via telephone and digital), and apply critical thinking measures to achieve the following:

• Engage with members via telephonic and digital communication to provide education on Accolade's services, clinical programs, and appropriate program enrollment.
• Conduct comprehensive assessments of members' health concerns, including behavioral and clinical assessments to identify holistic needs.
• Proactively engage with member’s providers, as appropriate, to coordinate care, facilitate treatment plan adherence, overcome barriers, and optimize utilization of available resources.
• Develop personalized plans of care in collaboration with interdisciplinary care teams and members to support their healthcare journey.
• Advocate for members to receive timely and appropriate care, navigating health plans and facilitating coverage decisions.
• Communicate complex medical information clearly and effectively, including tests, procedures, costs, risks, and treatment options.
• Guide members and their delegates to appropriate employer & health plan provided point solutions, facilities, agencies, providers, and specialists for their medical needs.

What we are looking for…

• Minimum of 5-7 years of Clinical Experience as an active Registered Nurse with an unrestricted license.
• BSN or RN with bachelor's degree and/or AAS or ADN degree with 7-8 of years of experience.
• Current/valid Registered Nurse (RN) license with compact unrestricted licensure. Additional licensure in CA, MI, and IL preferred.
• Minimum 2 additional years of direct care or case management experience in behavioral health.
• 1 Year of telephonic case management experience.
• Certified Case Manager (CCM) certification or commitment to obtain within one year of hire.
• Ability to navigate EMR technologies and multitask effectively (listening, typing, member interaction).
• Flexibility and adaptability in a dynamic healthcare environment, with strong teamwork and communication skills.
• Commitment to continuing education.

Preferred Skills:

• Experience in utilization management, managed care, and discharge planning.
• Familiarity with health plans, population health, and value-based healthcare programs.

The pay range for this position is $69,400.00 to $104,100. This range is annualized, assuming normal full-time employment. At Transcarent/Accolade, we are committed to compensation practices that are fair, competitive, and aligned with our mission to support every person’s ability to thrive — at work and in life.

Our benefits and perks programs include:

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
• HDHP medical plan with generous employer contributions towards an HSA.
• 401(k) Retirement Plan with matching employer contributions.
• Open Time Off.
• Accrued Sick & Safe Time Off.
• Generous Holiday Schedule + 5 floating holidays.
• Paid parental leave.
• Subsidized commuter benefits programs.
• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Headspace.
• 1 Volunteer day per year.

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!