Full Time Patient Transport Alternate weekends 3pm-11:30pm

Boston Medical Center; Boston (MA); On-site; USD 30,000 - 42,000; Full time

Job summary

Boston Medical Center seeks a Transporter to safely transport patients, medical equipment, and specimens throughout the hospital. This role emphasizes customer service, requires heavy lifting, and involves maintaining patient dignity and confidentiality. Ideal candidates will have experience in a healthcare environment and strong communication skills.

Benefits

Vaccination requirements for employment

Supportive work environment

Opportunity for professional growth

Qualifications

• Requires 6-12 months of experience in customer service or patient transportation.
• Ability to follow instructions and work independently.
• Demonstrated ability to communicate clearly.

Responsibilities

• Transport patients and medical equipment safely to various hospital areas.
• Maintain cleanliness and organization of work areas.
• Document all transports and communicate effectively with staff.

Skills

Heavy lifting

Interpersonal skills

English communication

Customer service

Education

CPR Certification (preferred)

Job description

Under the direction of the Transport Supervisor or the Director of Transport Services, performs a variety of duties, including transporting patient, medical equipment, and specimens to and from areas within the hospital as assigned.

ESSENTIAL RESPONSIBILITIES / DUTIES:

Transports patients, specimens, equipment and related items and supplies safely and comfortably to and from areas within the hospital as assigned in a timely manner.

Greets patients, families, visitors and staff in a friendly courteous positive customer service manner.

Identifies self as a transporter. Hands-off patient to a caregiver.

Verifies patient identification with patient and also by checking patient ID band.

Obtains/verifies first and last name and medical record # and destination prior to transport.

Receives and puts away all supplies in SMC and CPD.

Match packing slips with Purchase Order numbers and file paperwork.

Fill out Return Goods Authorization forms to send to purchasing to secure repair/return authorization.

Delivers patient equipment to areas.

Retrieves/cleans equipment from designated areas.

Cleans/places label "Equipment is Clean.”

Delivers broken equipment to the appropriate location for repair.

Packages and ships repairs to repair companies and maintains repair log database.

Communicates with vendors to coordinate repairs and equipment loaners.

Picks up and returns all loaned or borrowed equipment from neighboring hospitals if necessary.

Carries pager/radio/headset while on duty and responds to page or radio in a timely manner.

Maintains in log all patient transports.

Documents last and first name, time, destination etc., including specimens/equipment transported.

Submits log to supervisor.

Closes out trip, signs in/out for lunch and breaks.

Records an inventory count of equipment each day. Utilizes filing systems for procurement archiving.

Checks /inspects transport vehicle for safety prior to transport.

Checks for cleanliness, sufficient oxygen for round trip, checks brakes, handrails, mattress, etc.

Cleans if necessary.

Performs all duties with a customer service focus.

Represents the hospital and Nursing department in a professional, courteous manner in all dealings with other hospital employees, vendors, patients and visitors.

Treats patients in a manner that preserves and protects patient autonomy, dignity, confidentiality, and patient rights.

Responds to all requests for service through radio, telephone and personal contact.

If unable to assist a patient/customer needed service, follows thru with request by contacting dispatcher or supervisor.

Refers the request to the correct individual.

Refers all unanswerable or unfulfilled requests for service to the supervisor and/or manager. .

Maintains cleanliness and neatness of work and lounge areas.

Assists in hospital emergency disaster plans.

Identifies emergency situations and initiates appropriate response actions within the scope of his/her role.

Is familiar with area disaster plan and responsibilities.

Completes department charge slips and records all transactions into computerized information system and file documents as required

Request assistance from nurse/or aide in transferring/moving patient from wheelchair to stretcher or bed.

Transports patients to the Morgue and to and from the Recovery Room.

Performs dispatcher function as required.

Utilizes hospital's Values as the basis for decision-making and to facilitate the division's hospital mission.

Follows established hospital infection control and safety procedures.

Follows infection control policies, cleans stretcher/wheelchair after transporting a patient with "precaution" status.

Remains knowledgeable of and follows department policies and procedures.

Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, e.g., DPH, Joint Commission, Fire Codes, OSHA, etc.

Completes annual mandatory educational requirements, e.g., safety regulation and infection control review, departmental and unit specific competencies, etc.

Maintains a presentable appearance in accordance with dress code.

Wears assigned uniform, pager and visible ID badge while on duty.

Remains knowledgeable of and demonstrates reliability in regard to established work rules and policies such as hours of work, attendance, punctuality standards, work assignments etc.

OTHER DUTIES:

Performs other duties as needed.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Obtaining and the maintenance of CPR, preferred.

EXPERIENCE:

Requires 6-12 months of experience in customer service or patient transportation, or related experience.

Recent experience working the overnight shift preferred

KNOWLEDGE AND SKILLS:

Requires heavy lifting and pushing, pullingand standing.

Requires the interpersonal skills necessary to communicate clearly to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff.

Work requires demonstrated ability to effectively speak, read, and write English.

Work requires ability to follow instructions, work independently and efficiently to complete assigned work.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond.

BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.

EEO & Accommodation Statement

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.

Requirements

Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips