Full-Time Patient & Family Concierge Senior - Stem Cell Transplant (6 West)

UPMC; Pittsburgh (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Job summary

UPMC Shadyside is seeking a Full-Time Patient & Family Concierge to join their Oncology Team in the Stem Cell Transplant unit. This role involves providing compassionate support to patients and families, managing supplies, and performing various administrative tasks in a fast-paced environment. The ideal candidate will have a high school diploma and the ability to work collaboratively while maintaining a clean and organized space.

Qualifications

• Ability to provide compassionate support to patients and families in a healthcare setting.
• Knowledge of sanitation and safety guidelines.
• Experience in coordinating destination and environmental services.

Responsibilities

• Coordinate patient and visitor destinations, ensuring confidentiality and assistance.
• Transport patients and equipment safely between units.
• Maintain cleanliness and supplies in a fast-paced oncology unit.

Skills

Compassion

Communication

Organization

Attention to Detail

Teamwork

Education

High School Diploma or equivalent

Job description

Join UPMC Shadyside’s Oncology Team!

UPMC Shadyside is hiring a Full-Time Patient & Family Concierge to join their team in the Stem Cell Transplant unit 6 West!

Shift/Schedule:Three 12-hour shifts per week (6:30 AM – 7:00 PM), with alternating weekdays and every other weekend (Saturday and Sunday) required.

About UPMC Shadyside 6 West:

6 West is an oncology unit specializing in stem cell transplants, car-t cell infusions, and cutting-edgeresearch. It is a fast-paced unit that is moving cancer care forward. Patient diagnoses include a robust oncology population specializing in hematological cancers.

Provide compassionate, personalized support to patients, families, and visitors. Duties include coordinating patient/visitor destinations, assisting with environmental and dietary services, transporting patients and equipment, managing supplies, and performing administrative tasks.

Key Responsibilities:

• Destination Coordination: Greet and assist patients and visitors with directions, escorting, parking validation, scooter issuance, and patient belongings tracking while maintaining confidentiality.
• Environmental Services: Clean and organize patient rooms, common areas, and equipment; replenish supplies; make beds and report maintenance issues.
• Dietary Services: Assemble and deliver meals per dietary orders, maintain food safety, and follow sanitation guidelines.
• Transportation: Safely transport patients, equipment, and specimens between units; disinfect transport equipment; maintain accurate records.
• Supply & Equipment Management: Order, stock, and deliver supplies and equipment; monitor expiration dates and refrigerator temperatures; inventory medical devices.
• Administrative Support: Coordinate tests and transports, manage patient charts and documentation, answer phones, update bedboards, order supplies, and complete audits.
• General Duties: Respond to call lights, interact with patients, promote mobility, maintain resource materials, and adhere to infection control and safety protocols.

Exhibit UPMC values and experience behaviors (AIDET, The Promise, 10-5 Rule, Own Your Zone) in all duties. Perform additional tasks as assigned.