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Full Time Patient Access Associate ED

Penn Medicine, University of Pennsylvania Health System

Plainsboro Township (NJ)

On-site

USD 60,000 - 80,000

Full time

5 days ago

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Job summary

Penn Medicine is seeking a Full-Time Patient Access Associate for its Emergency Department. This role requires excellent customer service skills and the ability to navigate various tasks in a fast-paced environment. You will register patients, verify insurance, and support outpatient care as needed. The position offers opportunities for career growth and professional development.

Benefits

Medical/Dental/Prescription Insurance

Prepaid Tuition Assistance

Access to over 1300 courses for growth

Wellness program access

Employee discounts

Qualifications

6 months experience with checking in patients in a medical setting.
Typing speed of 40 words per minute is required.
2 years of medical experience preferred.

Responsibilities

Registering patients into the computer system.
Collecting and verifying patient demographic and insurance information.
Greeting patients with a positive and professional attitude.

Skills

Customer Service

Flexibility

Adaptability

Education

H.S. Diploma/GED

Tools

ADT System

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job: Patient Access Associate (Admissions Registrar)

Hours:

Location: Penn Medicine Princeton Health Hospital - 1 Plainsboro Road Plainsboro, NJ

Department: Emergency Department

Patient Access Associates may occasionally also support the outpatient/ambulatory care as needed

Patients have so many choices when it comes to their care. Patients choose us because of our Press Gainey scores and positive patient comments. PMPH is one of the Top Ten Hospitals in New Jersey. If you want to join a supportive team where supervisors are always willing to jump in and offer on the job training and education - this could be the role for you! The Emergency Department is a fast-paced, high energy environment - this is good for people who don't want to sit at a desk for 8 hours and love being a part of an ever changing environment.

Summary:

The Patient Access Associate is responsible for registering patients into the computer system
The Patient Access Associate will collect, verify and enter patient's required demographic and insurance information to ensure accurate and timely reimbursement . They will collect and process any co-pays or time of service payments
The Patient Access Associate will provide excellent customer service which sets the tone to ensure positive patients outcomes and care

Day-to-Day Responsibilities:

Greeting patients with a positive and professional attitude and initiating the registration process
Properly entering the required fields within the ADT system to ensure patient safety and creates visits appropriately in the ADT system
Performs follow up on assigned third party accounts for all in-house admissions and select outpatients (e.g. PAT, Radiation and Oncology)
Follow ups include completing tasks that such as verifying eligibility, obtaining benefits, ensuring pre-certification and/or authorization/referral requirements have been completed
Demonstratining flexibility and adaptability to fast-paced, changing work environments
Demonstrating and appropriately documenting out of pocket responsibility for services as related to insurance contracts or PCHS Fee Schedules
Collecting time of service and point of service payments according to policy. Referring patients to Financial Counselor for assistance when necessary
Patient Access Associates have the ability to be cross-trained in Admissions which allows opportunity for professional growth
When Patient Access Associates are assigned to bedside registration (ED and Surgical Areas), they are required to utilize the Workstation on Wheels (WOW)

Qualifications:

Required:

H.S. Diploma/GED
Strong customer service skills
6 months experience with checking in patients (in a physician's office or hospital setting) and the ability to type 40 words per minute

Preferred:

Two years of medical experience, with previous hospital or physician office registration/insurance verification experience
EPIC experience
Flexibility in hours - you will have a permanent shift, but flexibility is preferred when needed to help cover other shifts

Why Choose Penn Medicine:

Endless opportunities for career growth
Penn Medicine believes in its' people - the organization can only be successful with our valued employees
Eligible for Medical/Dental/Prescription/Life Insurance the 1st of the month following your hire date
Prepaid Tuition Assistance
Access to over 1300 courses to provide professional and personal growth
Access to Penn Medicine's Wellfocused program which supports emotional and physical wellness
Access to hundreds of employee discounts

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Salary Range:

$16.72 - $25.92/Hourly

As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education.

Click here for information on UPHS’s Benefits.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Health Care Provider
Industries
Wellness and Fitness Services, Hospitals and Health Care, and Medical Practices

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