Full-Time/Part Time Adoption Counselor

Sioux Falls Humane Society; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Vacation and Sick Leave

Medical, Dental, and Vision Insurance

401(k) with Company Match

Employee Discounts on Merchandise and兽

Job summary

Sioux Falls Area Humane Society is seeking an Adoption Counselor to match animals with loving homes and provide excellent customer service. The role supports adoptions, animal intake, record keeping, and community education, while upholding humane treatment of all animals.

The position involves assisting adopters, processing applications, and educating the public on responsible pet ownership, with duties spanning customer service, intake care, and administrative support.

Qualifications

• High school diploma or equivalent required.
• Six months to one year of experience in customer service, animal care, veterinary services, retail, or administrative support preferred.
• Strong communication, customer service, organizational, and computer skills.
• Knowledge of animal behavior and responsible pet ownership is preferred.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Assist adopters through the adoption process and help match pets with appropriate homes.
• Review applications, prepare adoption paperwork, and educate adopters on responsible pet ownership.
• Greet visitors, answer phones, and respond to animal-related questions.
• Provide information on shelter services, adoptions, lost and found pets, and available resources.
• Conduct post-adoption follow-up as needed.

Skills

Customer service experience

Animal care

Communication skills

Administrative support

Retail familiarity

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Adoption Counselor

Sioux Falls Area Humane Society (SFAHS) Full-Time & Part-Time Opportunities Available

Position Summary

The Adoption Counselor serves as a key representative of the Sioux Falls Area Humane Society by helping match animals with loving, responsible homes while providing excellent customer service. This role supports adoptions, animal intake and release services, record keeping, community education, and the humane treatment of all animals.

Essential Responsibilities

Adoption & Customer Service

• Assist adopters through the adoption process and help match pets with appropriate homes.
• Review applications, prepare adoption paperwork, and educate adopters on responsible pet ownership.
• Greet visitors, answer phones, and respond to animal-related questions.
• Provide information on shelter services, adoptions, lost and found pets, and available resources.
• Conduct post-adoption follow-up as needed.

Animal Intake & Care

• Assist with incoming animals, including strays, owner surrenders, and returns.
• Process animals for adoption, including verifying medical and vaccination records.
• Support basic animal care, handling, and medication administration as directed.

Administrative & Facility Support

• Maintain accurate adoption, intake, and release records.
• Perform data entry, filing, invoice coding, payment processing, and receipt generation.
• Maintain adoption packets, lost and found records, and pet care information files.
• Assist with retail sales and maintain a clean, organized work environment.

Qualifications

• High school diploma or equivalent required.
• Six months to one year of experience in customer service, animal care, veterinary services, retail, or administrative support preferred.
• Strong communication, customer service, organizational, and computer skills.
• Knowledge of animal behavior and responsible pet ownership is preferred.
• Ability to work independently and collaboratively in a fast-paced environment.

Physical Requirements

• Ability to work safely with animals of various sizes and temperaments.
• Ability to lift up to 50 pounds occasionally.
• Frequent standing, walking, reaching, bending, and animal handling.
• Comfortable working in an environment with animal noise, odors, allergens, and occasional exposure to sick or injured animals.

Schedule & Work Environment

• Primarily indoor work with occasional outdoor duties.
• Flexible schedule required, including weekends and holidays.

Benefits (Full-Time Employees)

• Paid Vacation and Sick Leave
• Medical, Dental, and Vision Insurance
• Life, Short-Term, and Long-Term Disability Insurance
• 401(k) with Company Match
• Employee Assistance Program (EAP)
  
• Employee Discounts on Merchandise and Veterinary Care Items

Join Our Team

Make a positive impact on the lives of animals and the people who love them. Help provide a safe haven and compassionate voice for animals in need.

Equal Opportunity Employer

The Sioux Falls Area Humane Society is committed to equal employment opportunities and reasonable accommodations for qualified individuals with disabilities.