Full Time Opener Member Services Representative

Core Development & Management; Lynn (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the wellness and fitness services sector is looking for a Full Time Opener Member Services Representative. The position includes welcoming members and handling front desk operations, ensuring a positive experience at the club. Ideal candidates should have a customer service background and a passion for fitness to effectively assist members and maintain the club's environment.

Benefits

Free Black Card membership after 90 days

Medical options

Dental and Vision

Flexible Spending Accounts

401k with company contribution

Paid vacation time

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones and new member sign-ups.

Skills

Customer service skills

Basic computer proficiency

Positive attitude

Listening skills

Education

High School diploma/GED equivalent

Job description

Full Time Opener Member Services Representative

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Full Time Opener Member Services Representative

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Job Summary

The

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
  
  
  

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
  
  
  

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
  
  
  

Physical Demands

• Continual standing and walking during shift .
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.
  
  
  

Benefit Basics

All staff will also receive a free Black Card membership after 90 days of employment

As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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