Full time ONSITE Hospice Call Center Triage RN

Jobot; New York (NY); On-site; USD 100,000 - 119,000; Full time

Job summary

A leading healthcare organization in NYC is seeking a Hospice Call Center Triage RN. This full-time role involves telephonic assessments of patient needs, providing psychosocial support, and coordinating care. The position offers a competitive salary, a $15,000 sign-on bonus, and comprehensive benefits including a pension plan and flexible scheduling.

Benefits

$15,000 Sign on Bonus

4 weeks Vacation

PENSION plan

403B Retirement plan

Medical, Dental and Vision coverage

FREE Online RN to BSN and MSN degree programs

Annual Tuition reimbursement $4,500

Life Insurance policy at 2X your annual salary

Commuter Benefits program

Employee Assistance Program (EAP)

Qualifications

• Must have an active RN license.
• Experience in hospice or palliative care preferred.
• Ability to assess and triage patient needs telephonically.

Responsibilities

• Telephonically assess incoming calls to triage emergent patient situations.
• Provide emotional support and coordinate care based on patient needs.
• Document findings and communicate with healthcare team members.

Skills

Telephonic assessment

Patient care

Psychosocial support

Education

Registered Nurse (RN) license

Job description

Full time ONSITE Hospice Call Center Triage RN

Full time ONSITE Hospice Call Center Triage RN

2 days ago Be among the first 25 applicants

This range is provided by Jobot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $119,000.00/yr

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Job details

FLEX Schedule Hospice Call Center Triage RN with 15K Sign on Bonus, PENSION, 4 weeks vacation, 401K Retirement plan, Low cost Medical, Dental and vision

This Jobot Job is hosted by Donna Gawroski-Kusik

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $100,000 - $119,000 per year

A Bit About Us

A NYC Metro Healthcare organization with over 100+ years of success in the community offering several services including hospice and palliative care, rehabilitation, and skilled nursing



Why join us?

• $15,000 Sign on Bonus (depending on position)
• 4 weeks Vacation
• 8 company paid holidays
• PENSION plan – Employer paid 100% at 5.75% of salary per year
• Employee Vesting at 5 year work anniversary
• 403B Retirement plan thru Lincoln Financial
• Medical, Dental and Vision coverage start 60 days after start date
• Medical Coverage thru CIGNA
• Dental Coverage thru choice of Cigna PPO plan or AETNA DMO plan
• Vision coverage thru United Healthcare
• FREE Online RN to BSN and MSN degree programs
• Dependent Tuition Reimbursement for clinical staff
• Annual Tuition reimbursement $4,500
• 529 College Savings plan
• LOW cost medical, dental and vision coverage for employee and family members
• Flexible spending Account
• Dependent Care FSA
• Employee Assistance Program (EAP)
• Life Insurance policy at 2X your annual salary paid by employer
• Short term and Long-Term disability thru Mass Mutual
• Commuter Benefits program for Transit and Parking
• Pet care discount 25% with participating Providers
  
  

Job Details

The On Call Center Triage RN is responsible for the emergent triaging of calls received from patients and/or caretakers to for the purpose of telephonically assessing their needs in order to treat emergent situations that have developed during the On Call WEEKEND Center hours

Hospice Triage RN provides patient physical and psychosocial health systems assessments telephonically, supporting the Plan of Care, “Goals of Care” based on the patient’s and caretaker’s needs/wishes, and in coordination with plan developed/placed by the primary RN Case Manager for the patient.

Responsibilities

• Telephonically assess the incoming calls to the On Call Center in order to effectively triage the
• emergent patient situations.
• Reviews at the beginning of the shift all information via email to the Hospice Call Center Inbox regarding
• changes and relevant information received.
• Monitors NetSmart Task box hourly in order to dispatch on call visit staff and to ensure timely follow up
• and clinical coordination with the On Call Services Field RN.
• Places “Tuck-In” call for telephonic follow up and may schedule an RN visit PRN when deemed necessary after triaged.
• Escalates appropriate calls/situations to AOC as needed.
• Provides telephonic intervention to patients based on the Plan of Care and “Goals of Care”.
• Triages call received and includes thorough data collection of the complaint, presenting patient symptoms, and urgency of the situation.
• Telephonically assesses the situation for the physical, emotional, and psychosocial needs of the patient and caregivers.
• Upon completion of the telephonic assessment, the On Call Services Triage RN will determine the
• necessity for a home visit.
• Places visit on the On Call Services Field RN’s schedule and notifies the RN telephonically of the priority
• of the visit within the existing scheduled patients.
• Coordinates and provides pertinent information to the On Call Services Field RN and other IDT members
• PRN.
• Documents all findings and notifies other team members of changes made via NetSmart and EOS (End of
• Shift report) via email.
• Assesses the environment for safety within the constraints of telephonic assessment.
• Provides and documents teaching provided in NetSmart.
• Provides emotional support for both patient and their caretakers, especially during periods of severity of
• illness or intensity of services as patient progresses along the hospice continuum.
  
  

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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