Full Time Night Shift Manager

Harris Teeter; Clarksburg (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a dedicated Night Shift Manager to ensure exceptional customer service and efficient store operations. In this role, you will manage night-shift associates, oversee store closing procedures, and maintain high standards of cleanliness and safety. The ideal candidate will possess strong communication skills, a commitment to teamwork, and the ability to adapt to various situations. This is a fantastic opportunity to grow within a supportive environment that values innovation and customer satisfaction.

Qualifications

• Commitment to unparalleled customer service and effective communication.
• Ability to manage multiple tasks and work effectively under pressure.

Responsibilities

• Manage the store and night-shift associates to ensure a proper close.
• Coach associates and follow up with supervisors for necessary actions.
• Inspect store frequently to ensure operating standards are maintained.

Skills

Customer Service

Communication Skills

Supervisory Skills

Problem Solving

Teamwork

Education

High School Diploma

2 Years of Management Experience

Job description

SUMMARY Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer’s needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. This requires a defined level of management skills, product knowledge, and cooperation with fellow associates.Manage the store during the night-shift, in the absence of Store Manager or Co-Manager. Carry out supervisory responsibilities in accordance with Harris Teeter’s policies and standards. Responsibilities will include training associates; planning, assigning, and directing work; coaching associates as needed, addressing complaints and resolving problems. Perform duties of all store associates as appropriate.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following:

• Manage the store and all night-shift associates to ensure a proper close.
• Receive trucks and assist in replenishing
• Complete closing duties list
• Coach associates, as needed, and follow up with direct supervisor (Department Manager, Co-Manager or Store Manager) for Progressive Discipline if necessary
• Reflect an appropriate business image to customers and visitors.
• Inspect store frequently to ensure all operating standards are being followed and maintained. Check refrigeration on regular basis. Identify potential problems; plan and implement resolutions.
• Communicate with customers and fellow associates regarding current promotions, marketing campaigns, and essential products. Inform associates of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate.
• Keep Our Shelves Properly Stocked. Check merchandising displays regularly to ensure the availability of advertised items and/or samples.
• Understand the overall store operation and systems. Contact Systems Support Desk when system issues cannot be corrected at store level.
• Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks.
• Provide assistance to fellow associates to complete daily tasks and other duties as assigned.
• Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire store.
• Keep Our Stores Clean. Comply with Health Department requirements and follow Harris Teeter sanitation procedures. Keep work area clean at all times.
• Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log.
• Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual.
• Establish a working and shopping environment of trust, respect, and integrity.
• Maintain professional appearance and behavior.
• Take Excellent Care Of Your Fellow Associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management.
• Comply with Company standards, policies, and procedures.
• Perform essential job functions throughout scheduled hours.

QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with associates and customers.
EDUCATION AND/OR EXPERIENCE. High school diploma plus two years of department manager and/or store management experience.
PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English.
MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Repetition

Weight

Frequently - near constant work

Up to 35 lbs

Intermittently - up to several times an hour

Up to 45 lbs

Occasionally - up to several times a shift

Up to 55 lbs

The National Institute of Occupational Safety and Health (NIOSH) has published guidelines for safe lifting. Based on those, Harris Teeter requires our associates to obtain assistance from a second associate ("team lifting") when lifting any case or object weighing 50lbs or greater. Harris Teeter also recognizes that some associates may need to obtain assistance with weights under 50lbs, and encourages team lifts for any weight that an associate feels uncomfortable lifting by themselves

While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must frequently lift and/or move up to 35 pounds, intermittently lift and/or move up to 45 pounds, occasionally move and/or lift up to 55 pounds, and reach from 6-72 inches. Specific vision abilities required by this job include close vision, color, and depth perception.

CERTIFICATES, LICENSES, TRAINING. Complete Company’s training including but not limited to: new hire orientation, customer service network, safety, and DLT or MDP training and all MOD modules.

WORK ENVIRONMENT. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.

COMPENTENCIES. To perform the job successfully, an individual is required to demonstrate the following competencies:

• Analytical - Collects and researches data; Uses intuition and experience to complement data.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills – Is never rude; Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks English clearly and persuasively in positive, negative, and in emergency or other situations in which individuals must speak a common language to promote safety; Listens and gets clarification; Responds appropriately to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively in English; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret English-written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Change Management - Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
  

Additional Information

• Posting Date: May 8, 2025

Compensation

• Pay Transparency: Harris Teeter reasonably expects to pay between $20.50/hour and $35.00/hour for this role as a newly hired associate. Pay may depend on previous experience and skill sets of the applicant.