Full-Time Merchandise Processing Supervisor

The Salvation Army USA Central Territory; Utica (MI); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army USA Central Territory in Utica, MI is seeking a Production Lead who will oversee the production team and ensure quality control while meeting daily production and sales goals.

You will train new team members, manage workflow, and help maintain a positive shopping experience for customers. The role requires coordinating with management and supporting store operations, with training provided on procedures and routines.

Qualifications

• Experience leading production or team-based tasks in a retail/warehouse setting.
• Strong organization and quality-control mindset.
• Effective communication with store leadership and staff.

Responsibilities

• Direct daily production tasks for team members and ensure workspace maintenance.
• Train new team members on production expectations and processes.
• Perform quality control inspections to ensure only quality products reach sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Support store maintenance and safety procedures.
• Place and coordinate supply orders for processing needs.
• Communicate policies and procedures to team and management.

Job description

Location: Utica MI

Pay: $14.79 - $17.73 per hour

Job Type: Full-time

Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.

What You'll Do

Production & Team Leadership

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance
• Train new team members on production expectations and processes
• Perform quality control inspections to ensure only the best products reach the sales floor
• Track and report production metrics at scheduled intervals
• Implement strategies to meet product acquisition, production, and sales goals
• Manage product rotation and inventory control processes

Operations & Quality Control

• Maintain organized workspaces and prepare for next-day production
• Support store maintenance and safety protocols
• Place and coordinate supply orders for processing needs
• Implement product control procedures to prevent shrinkage
• Monitor and control property, utility, and supply usage

Customer & Team Relations

• Seek ways to improve donor and shopper experiences
• Support management in fostering positive understanding of policies and procedures
• Communicate effectively with store management regarding operations
• Direct complaints and concerns appropriately to management

Training Provided

• Paid training on production expectations and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!