Full-Time Merchandise Processing Supervisor

The Salvation Army USA Central Territory; Canton Charter Township (MI); On-site; USD 20,292 - 24,424; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

On-the-job training

Job summary

The Salvation Army USA Central Territory is seeking a Merchandise Processing Supervisor in Canton, MI. This full-time role involves overseeing production processes and leading team members to achieve sales goals while maintaining quality control. You will support store operations and ensure a positive experience for donors and customers.

Join a mission-driven organization with training opportunities and benefits such as employee discounts and assistance programs.

Qualifications

• Experience in team leadership and training new members.
• Strong ability to perform quality control inspections.
• Familiar with inventory control processes.

Responsibilities

• Oversee daily tasks for production team members.
• Perform quality control inspections and report metrics.
• Manage product rotation and inventory control.

Skills

Production team management

Quality control

Inventory management

Customer service

Job description

Merchandise Processing Supervisor

Location: Canton MI
Pay: $14.73 - $17.73 per hour
Job Type: Full-time
Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.

What You'll Do

Production & Team Leadership

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance
• Train new team members on production expectations and processes
• Perform quality control inspections to ensure only the best products reach the sales floor
• Track and report production metrics at scheduled intervals
• Implement strategies to meet product acquisition, production, and sales goals
• Manage product rotation and inventory control processes

Operations & Quality Control

• Maintain organized workspaces and prepare for next-day production
• Support store maintenance and safety protocols
• Place and coordinate supply orders for processing needs
• Implement product control procedures to prevent shrinkage
• Monitor and control property, utility, and supply usage

Customer & Team Relations

• Seek ways to improve donor and shopper experiences
• Support management in fostering positive understanding of policies and procedures
• Communicate effectively with store management regarding operations
• Direct complaints and concerns appropriately to management

Training Provided

• Paid training on production expectations and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!