Full-Time Medical Office Associate - Hamilton, NJ Urgent Care

Atlantic Health System; Hamilton Township (NJ); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO & NJ Sick Time

401k through Voya, company match after

Life Insurance provided by the company

Voluntary benefits through Aflac

Descripción de la vacante

Atlantic Health System seeks a Medical Office Associate to greet patients, update insurance data, verify benefits, explain payments, and handle calls and scheduling. The MOA serves as the front-line contact and performs a range of administrative tasks with professionalism.

You will work in a fast-paced environment, handling patient financial responsibilities, coordinating with providers, and supporting caregivers during urgent medical needs while evenings/weekends are required.

Formación

• Medical billing/medical receptionist experience preferred.
• Basic computer skills with EPIC/Solv recommended.
• Detail oriented with strong data entry and customer service.

Responsabilidades

• Greet and register patients, updating information in the system.
• Verify insurance eligibility and explain payment policies.
• Collect co-pays and balances; balance cash drawer and enter data.
• Answer phones and manage messages; coordinate with providers and carriers.
• Support patients and caregivers during urgent medical needs.
• Work evenings and weekends; travel to other sites when needed.

Conocimientos

Medical billing

Customer service

Phone etiquette

Data entry

Attention to detail

Communication skills

Educación

BLS certification (American Heart Association)

Herramientas

EPIC

Solv

Descripción del empleo

*** Shortened weekend hours! Mon-Fri 8am-8pm, Sat-Sun 8am-4pm. Block scheduling 3x12's then 2x12's and 2x8's. Must be willing to work every other weekend ***

Position

Medical Office Associate

Reports to

Practice Operations Manager

Summary

The Medical Office Associate is the first point of contact for patients and caregivers and is responsible for providing excellent customer service. The MOA greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and other administrative tasks.

Job Duties and Responsibilities

• Greet, register, instruct, and provide general assistance to patients
• Obtain demographic and financial information and enter into computer system
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes
• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer
• Communicate with primary care providers, specialists and insurance carriers per patient request
• Answer telephone, take messages and return voicemails
• Offer compassionate support to patients and their caregivers during the time of their urgent medical need
• Must be available to work evenings and weekends, be willing to travel to other sites, willing to travel in inclement weather
• Willing to maintain all certifications relevant to the role
• All other duties as assigned by Practice Operations Manager or Practice Administrator

Compensation

• Medical through Cigna (multiple tiers depending on coverage and cost desires)
• Vision and Dental through Principal, NJ Delta Dental & VSP
• PTO & NJ Sick Time
• 401k through Voya, company match availability after 1 year of service and 1000 hours worked
• Life Insurance provided by the company 50k
• Accident, Cancer, Hospital, and Disability insurance are available through Aflac
• Additional voluntary benefits like short term disability insurance, cancer insurance, hospital insurance, critical illness insurance, supplemental life, etc. are also offered through Aflac
• Critical Illness, Supplemental Life, and Accident insurance are available through Principal
• Hourly range listed below

Requirements

• Medical billing/medical receptionist experience preferred
• Basic computer skills, experience with EPIC and Solv preferred
• Detail oriented and excellent data entry
• Exceptional customer service and phone etiquette
• Ability to maintain professionalism and provide quality care in a fast-paced, public environment

Certifications

• Must be BLS certified through the American Heart Association within 90 days of hire