Full-Time Medical Office Associate - Hamilton, NJ Urgent Care

Brick Plaza; Hamilton (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical through Cigna

Vision and Dental through Principal

PTO & NJ Sick Time

401k through Voya

Life Insurance 50k

Aflac voluntary benefits

Principal insurance options

Job summary

The Medical Office Associate at Brick Plaza serves as the first point of contact for patients and caregivers, delivering excellent customer service. You will greet patients, update insurance information, verify benefits, explain payment policies, and handle phone inquiries alongside administrative duties.

The role requires evenings and weekend availability, with potential travel to other sites and weather-related travel.

Qualifications

• Medical billing/reception experience preferred.
• Basic computer skills; EPIC and Solv experience preferred.
• Detail oriented with strong data entry accuracy.
• Exceptional customer service and phone etiquette.
• Ability to maintain professionalism in a fast-paced public environment.

Responsibilities

• Greet, register, instruct, and assist patients.
• Obtain demographic and financial information and enter into computer system.
• Verify insurance eligibility and explain payment policies and billing/collection processes.
• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and balance cash drawer.
• Communicate with primary care providers, specialists and insurance carriers per patient request.
• Answer telephone, take messages and return voicemails.
• Offer compassionate support to patients and their caregivers during their urgent medical need.
• Must be available to work evenings and weekends, be willing to travel to other sites, willing to travel in inclement weather.
• Willing to maintain all certifications relevant to the role.
• All other duties as assigned by Practice Operations Manager or Practice Administrator

Skills

Customer service

Phone etiquette

Detail oriented

Data entry

Tools

EPIC

Solv

Job description

*** Shortened weekend hours! Mon-Fri 8am-8pm, Sat-Sun 8am-4pm. Block scheduling 3x12's then 2x12's and 2x8's. Must be willing to work every other weekend ***

Position

Medical Office Associate

Reports to

Practice Operations Manager

Summary

The Medical Office Associate is the first point of contact for patients and caregivers and is responsible for providing excellent customer service. The MOA greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and other administrative tasks.

Job Duties and Responsibilities

• Greet, register, instruct, and provide general assistance to patients
• Obtain demographic and financial information and enter into computer system
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes
• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer
• Communicate with primary care providers, specialists and insurance carriers per patient request
• Answer telephone, take messages and return voicemails
• Offer compassionate support to patients and their caregivers during the time of their urgent medical need
• Must be available to work evenings and weekends, be willing to travel to other sites, willing to travel in inclement weather
• Willing to maintain all certifications relevant to the role
• All other duties as assigned by Practice Operations Manager or Practice Administrator

Compensation

• Medical through Cigna (multiple tiers depending on coverage and cost desires)
• Vision and Dental through Principal, NJ Delta Dental & VSP
• PTO & NJ Sick Time
• 401k through Voya, company match availability after 1 year of service and 1000 hours worked
• Life Insurance provided by the company 50k
• Accident, Cancer, Hospital, and Disability insurance are available through Aflac
• Additional voluntary benefits like short term disability insurance, cancer insurance, hospital insurance, critical illness insurance, supplemental life, etc. are also offered through Aflac
• Critical Illness, Supplemental Life, and Accident insurance are available through Principal
• Hourly range listed below

Requirements

• Medical billing/medical receptionist experience preferred
• Basic computer skills, experience with EPIC and Solv preferred
• Detail oriented and excellent data entry
• Exceptional customer service and phone etiquette
• Ability to maintain professionalism and provide quality care in a fast-paced, public environment

Certifications

• Must be BLS certified through the American Heart Association within 90 days of hire