FULL TIME Medical Business Office Assistant - Floater

Mental Health Resource Center; Jacksonville (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dedicated team at a not-for-profit organization focused on mental health care. As an Office Assistant-Floater, you will play a vital role in providing administrative support across various departments. This position offers the chance to work in a dynamic environment where your time management and customer service skills will shine. You will be responsible for tasks such as data entry, insurance claims preparation, and conducting intake interviews, all while ensuring compliance with confidentiality policies. This is an opportunity to make a meaningful impact in the community while developing your professional skills in a supportive atmosphere.

Benefits

Dental insurance

Health insurance

Paid time off

Vision insurance

Life Insurance

Disability Insurance

403b

Flexible Spending Account

Employee Assistance Program

Paid Holidays

Qualifications

• High School diploma required with one year general office experience.
• Proficiency in Microsoft Office and electronic records software is essential.

Responsibilities

• Provide clerical support across departments and manage phone coverage.
• Conduct intake interviews and prepare insurance claims.
• Ensure compliance with confidentiality policies.

Skills

Time Management

Customer Service

Data Entry

Insurance Claims Preparation

Microsoft Office

Electronic Records Software

Education

High School Diploma

Tools

Multi-line Phone System

Patient Information System

Job description

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Insurance
• 403b
• PTO
• Paid Holidays
• Flexible Spending Account
• Employee Assistance Program

Company Overview:

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.

Job Summary:

Renaissance Behavioral Health Systems is looking for an Office Assistant-Floater to join its Business team in the Jacksonville area. This is an ideal opportunity for an individual who has good time management skills and is comfortable with working in an ever-changing team atmosphere.

The Office Assistant-Floater provides administrative and clerical support to Renaissance Behavioral Health and Mental Health Resources Center departments as assigned.

Responsibilities:

• Completes duties and fills in for positions in departments at all RBHS and MHRC locations as assigned.
• Provides phone coverage in a timely, courteous manner.
• Provides data entry for services, payments, adjustments, appointments, registrations, and enrollments through the patient information system.
• Conducts intake interviews for both outpatient and inpatient departments.
• Prepares insurance claims for submission to insurance companies and payment/denial follow-up.
• Assists individuals with the completion of the sliding fee application.
• Performs insurance verifications.
• Prepares bank deposits. Delivers monies to banking institutions and returns bank receipts to accounting department for approval.
• Ensures compliance with internal and external confidentiality policies.

Qualifications:

• High School diploma or equivalent and one year general office experience is required.
• Ability to use a multi-line phone and paging system.
• Proficiency in Microsoft Office programs and use of the Internet.
• Proficiency in electronic records and billing software demonstrated within three months of employment.
• Excellent customer service skills are essential and this individual must be able to interact appropriately with internal and external customers, including individuals served, families, caregivers, community service providers, supervisory staff, and other department professionals.
• Requires telephone and person-to-person interactions with individuals with mental illness in an outpatient setting and locked unit.

Position Details:

This position is a Full Time position: hours for this position are to be determined by the supervisor and vary based on assignment.

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.