Full-Time Loss Prevention Supervisor

Kohl's; West Springfield (MA); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

PTO

Parental Leave

Medical Insurance

Dental & Vision

Disability Insurance

401k

Job summary

Kohl's is seeking a Loss Prevention Supervisor to strengthen profitability by executing external theft deterrence, internal investigations, and operational shortage programs. You will train and lead teams, partner with store leaders and law enforcement, and drive culture change to emphasize honesty and control.

The role focuses on reducing loss, improving safety, and collaborating across store operations, while maintaining strong customer service and confidentiality in investigations.

Qualifications

• Strong interpersonal and written communication abilities.
• Ability to work independently with initiative.
• Strong customer service skills.
• Ability to make quick decisions in the company’s best interest.
• Uphold confidential information and investigations.
• Detail-oriented approach.

Responsibilities

• Identify theft trends at assigned locations and communicate findings.
• Execute theft prevention strategies and internal investigations.
• Implement store awareness programs for theft, safety, and inventory.
• Communicate shortage opportunities to leaders.
• Conduct audits and security inspections for policy compliance.
• Partner with store personnel to improve operations.
• Foster honesty and perceived control in the store.
• Recruit and train Loss Prevention staff and supervise officers.
• Maintain customer service standards.
• Represent Kohl's in legal proceedings as needed.
• Perform additional duties as assigned.

Skills

Interpersonal skills

Written communication

Independent work

Customer service

Decision making

Attention to detail

Confidential information handling

Tools

Surveillance basics

Job description

About The Role

As Loss Prevention Supervisor you will improve company profitability by executing company programs around external theft deterrence, internal investigations and operational shortage. You will increase associate awareness of shortage opportunities through training, lead and influence teams to reduce shortage and build partnerships with store and company leaders, law enforcement, and local network groups.

About The Role

As Loss Prevention Supervisor you will improve company profitability by executing company programs around external theft deterrence, internal investigations and operational shortage. You will increase associate awareness of shortage opportunities through training, lead and influence teams to reduce shortage and build partnerships with store and company leaders, law enforcement, and local network groups.

What You'll Do

• Identify external and internal theft trends within assigned location(s)
• Execute theft prevention strategies, including deterring theft and internal investigations to reduce exposure
• Implement store awareness programs that address theft, safety, inventory and shortage control
• Effectively identify and communicate potential shortage opportunities to all leaders
• Conduct operational audits and physical security inspections to ensure the store is in compliance with Kohl's policies and procedures
• Partners with store personnel to address opportunities for improvement
• Work to create a culture of honesty and impression of control in the store
• Recruit and train new Loss Prevention Associates; Lead and supervise Loss Prevention Officers and Loss Prevention Service Specialists (select locations)
• Maintain customer service awareness
• Act as a representative on behalf of Kohl's on legal proceedings as needed
• Additional tasks may be assigned

Required

What Skills You Have

• Strong interpersonal and written communication skills
• Ability to work independently with initiative
• Strong customer service skills
• Ability to make quick decisions in the company's best interest
• Uphold confidential information and investigations
• Detail-oriented

Preferred

• Prior experience or background in Loss Prevention, security, law enforcement or retail
• Knowledge of surveillance and basic CCTV systems
• Knowledge of or ability to learn programs in Google Suite and various other computer programs

Pay Range: $20.75 - $32.20

Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS ( 401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS ( Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).