Full-Time Loss Prevention Supervisor

Kohl's; Saugus (MA); On-site; USD 28,929 - 44,083; Full time

Benefits offered by this job

PTO

Vacation buy program

Parental leave

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

401(k)

Associate discount

Job summary

Kohl's is seeking a Loss Prevention Supervisor to protect assets and improve profitability by deterring external theft, leading investigations, and reducing shortages across stores. You will train and supervise Loss Prevention Associates, partner with store and corporate leaders, and coordinate with law enforcement when needed.

Strong communication and decision-making are essential. This on-site role offers opportunities to influence store operations and implement store-wide shortage-control

Qualifications

• Must have strong interpersonal and written communication skills.
• Ability to work independently with initiative.
• Excellent customer service skills.
• Ability to make quick decisions in the store's best interest.
• Maintain confidentiality of investigations and information.
• Detail oriented with meticulous follow-through.

Responsibilities

• Identify theft trends in assigned locations and communicate findings to leadership.
• Execute theft prevention strategies, including deterring theft and performing internal investigations.
• Implement store programs addressing theft, safety, inventory and shortage control.
• Lead and train Loss Prevention staff; supervise SLPOs and SPSS in select locations.
• Conduct audits and security inspections to ensure policy compliance.
• Partner with store personnel to drive improvements and reduce exposure.
• Represent the company in legal proceedings when needed.
• Maintain customer service focus during operations.

Skills

Interpersonal skills

Written communication

Independent work

Customer service

Decision making

Confidentiality

Detail oriented

Tools

Google Suite

Surveillance systems

Job description

About the Role

As Loss Prevention Supervisor you will improve company profitability by executing company programs around external theft deterrence, internal investigations, and operational shortage. You will increase associate awareness of shortage opportunities through training, lead and influence teams to reduce shortage, and build partnerships with store and company leaders, law enforcement, and local network groups.

What You’ll Do

• Identify external and internal theft trends within assigned locations
• Execute theft prevention strategies, including deterring theft and internal investigations to reduce exposure
• Implement store awareness programs that address theft, safety, inventory, and shortage control
• Effectively identify and communicate potential shortage opportunities to all leaders
• Conduct operational audits and physical security inspections to ensure the store is in compliance with company policies and procedures
• Partner with store personnel to address opportunities for improvement
• Create a culture of honesty and a perception of control in the store
• Recruit and train new Loss Prevention Associates; lead and supervise Loss Prevention Officers and Loss Prevention Service Specialists (select locations)
• Maintain customer service awareness
• Act as a representative on behalf of the company in legal proceedings as needed
• Perform additional tasks as assigned

Required Skills

• Strong interpersonal and written communication skills
• Ability to work independently with initiative
• Strong customer service skills
• Ability to make quick decisions in the company’s best interest
• Uphold confidentiality of information and investigations
• Detail oriented

Preferred Skills

• Prior experience or background in Loss Prevention, security, law enforcement, or retail
• Knowledge of surveillance and basic CCTV systems
• Knowledge of or ability to learn programs in Google Suite and other computer programs

Pay Range

$20.75 - $32.20 per hour

Benefits

• Work-life balance (PTO, vacation buy program, parental leave)
• Health & wellness (medical, dental, vision, short- and long-term disability programs, emergency health and wellness programs such as accident protection and critical illness plans)
• Savings & retirement benefits (401(k), flexible spending accounts, associate discount programs)
• Insurance programs (life insurance, pet coverage, additional protection programs)
• Life events (legal and adoption assistance benefits)