Full-Time Loss Prevention Supervisor

Kohl's; Billings (MT); On-site; USD 25,000 - 34,000; Full time

Job summary

Kohl’s Loss Prevention Supervisor role focused on reducing shrink and deterring theft across store operations. The position emphasizes training, investigation leadership, and partnership with store leadership to strengthen controls and customer service standards.

You will lead loss prevention efforts, conduct operational audits, and coordinate with law enforcement as needed to protect assets and profits. This role requires strong communication and decision-making abilities.

Qualifications

• Strong interpersonal and written communication skills.
• Ability to work independently with initiative.
• Strong customer service skills.
• Ability to make quick decisions in the company’s best interest.
• Uphold confidential information and investigations.
• Detail-oriented.

Responsibilities

• Identify theft trends within assigned location(s).
• Execute theft prevention strategies and internal investigations to reduce exposure.
• Implement store programs addressing theft, safety, inventory, and shortage control.
• Communicate shortage opportunities to store leaders.
• Conduct audits and security inspections to ensure policy compliance.
• Partner with store personnel to address opportunities for improvement.
• Train and supervise Loss Prevention staff where applicable.
• Maintain customer service awareness and represent Kohl’s in legal proceedings as needed.

Skills

Interpersonal skills

Written communication

Customer service

Decision making

Confidentiality

Attention to detail

Job description

Required Morning and Availability

About The Role

As Loss Prevention Supervisor you will improve company profitability by executing company programs around external theft deterrence, internal investigations and operational shortage. You will increase associate awareness of shortage opportunities through training, lead and influence teams to reduce shortage and build partnerships with store and company leaders, law enforcement, and local network groups.

What You’ll Do

• Identify external and internal theft trends within assigned location(s)
• Execute theft prevention strategies, including deterring theft and internal investigations to reduce exposure
• Implement store awareness programs that address theft, safety, inventory and shortage control
• Effectively identify and communicate potential shortage opportunities to all leaders
• Conduct operational audits and physical security inspections to ensure the store is in compliance with Kohl's policies and procedures
• Partners with store personnel to address opportunities for improvement
• Work to create a culture of honesty and impression of control in the store
• Recruit and train new Loss Prevention Associates; Lead and supervise Loss Prevention Officers and Loss Prevention Service Specialists (select locations)
• Maintain customer service awareness
• Act as a representative on behalf of Kohl’s on legal proceedings as needed
• Additional tasks may be assigned

What Skills You Have

• Strong interpersonal and written communication skills
• Ability to work independently with initiative
• Strong customer service skills
• Ability to make quick decisions in the company’s best interest
• Uphold confidential information and investigations
• Detail-oriented

Preferred

• Prior experience or background in Loss Prevention, security, law enforcement or retail
• Knowledge of surveillance and basic CCTV systems
• Knowledge of or ability to learn programs in Google Suite and various other computer programs

Pay Starts At: $20.75