Full-Time Lead Sales Associate

The Salvation Army; Detroit (MI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Employee assistance program

More benefits

Job summary

The Salvation Army Thrift Store in Detroit, MI is seeking a Lead Sales Associate to support store management and oversee daily retail operations. The role emphasizes customer service, product sales, and maintaining efficient store processes.

Responsibilities include opening/closing procedures, banking, inventory rotation, and leading staff in absence of management. The position offers training, development, and a mission-driven work environment.

Qualifications

• High school diploma or equivalent required.
• Retail experience is required.
• Ability to communicate effectively in English.

Responsibilities

• Support management with product sales and acquisition.
• Open and close procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production and sales goals.
• Manage product rotation and inventory turnover.
• Provide excellent customer service and resolve complaints.

Skills

English communication

Cash handling

Customer service

Education

High School Graduate or Equivalent

Retail experience required

Tools

POS system

Payroll software

Job description

Lead Sales Associate

Location: Detroit MI
Pay: $16.73 - $21 per hour
Job Type: Full-time
Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.

What You’ll Do

Sales & Operations

• Support management with product sales and acquisition

• Implement store opening and closing procedures

• Handle banking and daily deposits

• Execute strategies to meet product acquisition, production and sales goals

• Manage product rotation process and inventory turnover

Customer Experience & Store Maintenance

• Create an enjoyable shopping experience with positive customer service skills

• Handle customer complaints as needed

• Support store maintenance and appearance

• Maintain displays and floor layout plans

• Identify ways to improve store appeal

Leadership & Communication

• Provide direction to staff in absence of management

• Communicate effectively with store management regarding operations

• Support implementation of policies and procedures

• Document and report concerns in behavior or attitude

• Assist others with basic register problem solving

What We Offer

• Opportunity to make a positive impact in your community

• Professional development and growth opportunities

• Supportive and mission-driven work environment

• Comprehensive benefits package

Training Provided

• Paid training on register and store procedures

• Ongoing coaching and support from store leadership

• Opportunity to build retail and customer service skills

• Professional development and growth opportunities

Why Join Us

• Mission-driven work that supports programs in your community

• On-the-job training

• Team-oriented environment

• Employee Discount, Employee Assistance Program, and more!

Qualifications

Lead Sales Associate

What You Need

Required

Education & Experience

• High School Graduate or Equivalent

• Retail experience required

Skills & Abilities

• Ability to speak, write and understand English for effective communication

• Basic computer skills including Point of Sales System and payroll program

• Proficient cash handling and accurate change-giving abilities

• Strong customer service orientation

Certifications

• Valid Driver's License and personal transportation for bank runs

• Must be able to pass a Motor Vehicle Record Search

Physical Requirements

• Regularly required to stand, use hands, handle, feel, hear, and talk

• Frequently required to walk and reach with hands and arms

• Occasionally required to climb, balance, stoop, kneel, or crouch

• Must regularly lift and/or move up to 25 pounds

• Specific vision abilities required: close vision, distance vision, and ability to adjust focus

Work Environment

• Store environment with quiet to moderate noise level

• May be dusty and experience temperature fluctuations based on weather

• May stand for extended periods

Travel

• May be required to travel to various locations for work or training

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.