Full Time Lead Concierge | Reston,VA

Planned Companies; Reston (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Employer 401K with company match

Job summary

Planned Companies is hiring Front Desk Associates and Doormen to welcome tenants, guests and vendors with warmth and professionalism. The role is full-time, Monday through Friday, 8:30am to 4:30pm in Washington, DC. You will greet visitors, coordinate reservations, and support events while maintaining security and access control.

The ideal candidate has 3+ years in customer service, excellent communication, and the ability to multitask in a fast-paced building environment.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication.
• Ability to lift up to 50 lbs.
• Desire to provide a warm, welcoming service.

Responsibilities

• Greet guests and provide direction to tenants, visitors and vendors.
• Build relationships with tenants to tailor experiences.
• Schedule reservations at restaurants, hotels and venues.
• Plan and coordinate on-site events.
• Assist with local attractions, dining, shopping and transport.
• Answer phones, monitor lobby and manage keys/access cards.

Skills

Customer service

Communication skills

Time management

Multitasking

Professional demeanor

Tools

Microsoft Office

Basic computer skills

Job description

Location: Washington D.C.

Schedule: Full Time: Monday-Friday 8:30am-4:30pm

Pay Rate: 23.00

Summary

Planned Companies’ clients realize welcoming tenants, guests and vendors is as important as how the property is kept presentable and safe. To provide this, Planned Lifestyle Services (PLS) is hiring motivated, courteous and knowledgeable Front Desk Associates and Doormen to ensure the best experience and related services are provided and available to all.

Primary Job Responsibilities:

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Requirements:

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Benefits

• Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits.
• All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.

“Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.”