Full-Time Keyholder - Williamsburg

Rothy's; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading retail company as a Full-Time Keyholder in Williamsburg, NYC. As a Keyholder, you'll oversee store operations, provide exceptional customer service, and support team leadership in keeping the store running smoothly. If you have retail experience and a passion for providing great customer experiences, this opportunity is for you.

Benefits

Medical, dental and vision insurance

4 weeks of paid time off plus paid holidays

401(k) with employer match

Flexible Spending Accounts

Commuter benefits

Product allowance

Life insurance

Qualifications

• 2+ years of retail experience, preferably in footwear/accessories.
• Positive attitude and customer-focused.
• Ability to work full-time and flexible hours.

Responsibilities

• Act as Manager on Duty when ASM and SM are not present.
• Learn all operational procedures and assist with customer inquiries.
• Oversee store opening and closing procedures.

Skills

Customer Service

Communication

Team Collaboration

Problem-Solving

Job description

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Keyholder - Full-Time

Brooklyn, NY - Williamsburg

At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 200 million single-use plastic bottles and 715,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel.

Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.

Building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.

About The Team

Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team.

We’re looking for a Keyholder who has experience on the sales floor and can quickly learn our policy and procedures. If you’re organized, proactive, and looking for a customer-oriented role, this might be the role for you!

What You’ll Do

• Act as Manager on Duty when ASM and SM are not present.
• Learn all operational procedures and assist with all customer-related inquiries on the floor
• Oversee opening and closing procedures for the store
• Effectively communicate Rothy’s brand story, values, and mission to our customers
• Support store leadership in communicating important updates to Retail Associates
• Assist in keeping the entry area, display area, and floor clean and tidy
• Supervise vendors for cleaning, in-store fixtures, or updates occurring at the store
• Share expert brand and product knowledge to allow customers to personally experience our style, look, and quality of our shoes
• Serve as a point person for all store associate questions and relay outstanding questions or issues to store leadership (Store Manager and Assistant Store Manager)
  
  

You Have

• You have had 2+ years of Retail experience, preferably with a background in footwear/accessories
• You have a positive attitude and a relentless focus on making sure our customers are happy
• You love collaborating and working in a team environment
• Availability to work full time, 5 days a week, including Fridays, weekends, evenings and holidays
  
  

You Are

• You are comfortable in a fast-paced, ever-changing environment
• You are an excellent communicator
• You are a careful listener that thinks on their feet and can provide solutions in a timely manner
• Comfortable working on your feet up to 8 hours a day in a busy store environment; able to lift up to 25 pounds
• 18 years of age or older
  
  

Our Benefits

• Medical, dental and vision insurance
• 4 weeks of paid time off plus paid holidays and paid wellbeing leave
• 401(k) with employer match
• Flexible Spending Accounts
• Commuter benefits
• A product allowance (like the allowance you got as a kid only better)!
• Life insurance (for you and your family)
  
  

Pay Range

$21.00 - $23.00 per hour

Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.

Base pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Apparel and Fashion

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