Full-Time Keyholder

LoveShackFancy; New York, Northern (NY, KY); Hybrid; USD 38,000 - 56,000; Full time

Job summary

LoveShackFancy is seeking a confident Key Holder for a flagship store in New York City. This entry into management role blends customer service excellence with personal sales goals, and shares responsibilities with management and a sales lead.

You will greet customers, maintain client books, assist the sales team, support visual merchandising, and contribute to efficient store operations, including opening/closing procedures and inventory support.

Qualifications

• Retail or fashion retail experience preferred.
• Strong communication and interpersonal skills.
• Ability to meet and contribute to sales goals.
• Ability to manage and grow a client book.

Responsibilities

• Greet and acknowledge all customers with courtesy and knowledge.
• Meet or exceed personal sales targets as directed by management.
• Maintain and grow the client book for repeat business.
• Assist sales team with clienteling and selling efforts.

Skills

Customer service

Sales goals

Clienteling

Team collaboration

Tools

POS system

Job description

ABOUT LOVESHACKFANCY

LoveShackFancy, founded in 2013 by Rebecca Hessel Cohen, is a global fashion, beauty, childrenswear, accessories, home, and lifestyle brand celebrated for its romantic, vintage-inspired aesthetic and cult-like community. Known for its immersive, whimsical interiors, the brand has grown to 24 boutiques across the U.S. and London. Signature ruffles, pink, and bows anchor the collections, while storytelling and pioneering community-driven experiences have shaped LoveShackFancy into more than a fashion label—it’s a shared lifestyle movement. Coveted collaborations include Victoria’s Secret PINK, Gap, Target, Stanley, Pottery Barn, Bogner, and more. In 2023, LoveShackFancy launched Beauty exclusively at Sephora, inviting millions into its rose-colored world of whimsy and celebration.

ROLE OVERVIEW

This Key Holder position is an entry into management. This role requires key holder responsibilities while driving personal sales goals. A key holder shares a division of responsibility with both management as well as a sales lead while demonstrating excellent customer service.

KEY RESPONSIBILITIES

Selling & Client Service

• Greet and acknowledge all customers
• Provide courteous and knowledgeable customer service in every area of the store
• Meet or exceed your goals that will be set and given to you by management
• Maintain an accurate, efficient and effective client book
• Assist sales team with selling and clienteling.

Visual Merchandising

• Assist with execution of floor sets.
• Monitor and maintain visual merchandising standards on a daily basis according to the company’s standards
• Maintain proper fixture placement, lighting, and floor plan changes
• Ensure representation of all merchandise on the floor and make adjustments to merchandise placement as sell through dictates

Operations

• Work with management to maximize sales by ensuring an efficient and customer friendly store.
• Oversee store in managements absence
• Monitor Compliance to company policies and procedures when on shift and report compliance issues to management
• Assist managers with Opening and Closing Procedures
• Maintain offices, workspace, and Cash wraps to ensure they are fully stocked with supplies
• Assist with Inventories and other Asset Protection needs

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of the Employer.