Full-Time, IT Helpdesk Engineer for an IT Solutions Company

Ltvplus; Brandon (FL); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company that prioritizes delivering outstanding customer experiences worldwide. As a Helpdesk Engineer, you will play a crucial role in providing exceptional support to clients, ensuring their technical issues are resolved efficiently. This position requires strong troubleshooting skills and the ability to communicate clearly and effectively. With a remote-first approach, you will enjoy the flexibility of working from anywhere while being part of a diverse team dedicated to enhancing customer satisfaction. If you're ready to make a significant impact in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Proactive monitoring and troubleshooting of IT systems.
• Experience with Tier 1 technical support and hardware issues.

Responsibilities

• Maintain high levels of customer satisfaction and support.
• Investigate security incidents and escalate as necessary.

Skills

Troubleshooting

Technical Support

Customer Service

Communication Skills

Problem Solving

Education

Experience in Information Technology

Tools

Salesforce

MS Teams

Windows 10

CISCO Meraki

Job description

Help Customers from Anywhere in the World

Full-Time, IT Helpdesk Engineer for an IT Solutions Company

MRF: F641

Is This YOU? Then We Want to Meet You!

• The Helpdesk Engineer will provide proactive monitoring, troubleshooting, and system optimization for the clients.
• Demonstrated knowledge and experience in Information Technology and administration.
• Must be articulate and speak coherent English (US).
• Is attentive and well-spoken - have a neutral accent.
• Be able to work a flexible schedule.
• Strong troubleshooting skills requiring skills in some or all the following technologies.
• Diagnose, research, and resolve Tier 1 technical hardware (printer, computer, peripherals) and common software issues.
• Assist users who may be locked out of computing devices, cloud services, or other applications.
• Direct unresolved issues to the next level of support personnel.
• Work with vendors to provide clients with updates on ISP outages or vendor support issues.
• Assist with the upkeep of client environment documentation.

If this sounds like you, then you’re just who we’re looking for to join our team!

Who We Are:

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To:

• Maintain high levels of customer satisfaction and billable/utilization hours.
• Provide excellent client support via telephone and e-mail including the return of customer calls, emails, and inquiries with urgency.
• Effectively address system alerts generated by the Company’s monitoring systems.
• Investigate security incidents and potential threats, escalating to higher-level security personnel as necessary.
• Maintain advanced administrative competencies of all tools and products including but not limited to backup, disaster recovery, AV, spam, patching solutions, DNS, SSL-Certs, DRaaS, FWaaS, onboarding and offboarding.
• Initiate and maintain accurate and timely documentation of client environment, issue resolution, client communication, time and expense tracking, or other documents as required by departmental procedures and Company policy. This includes documentation of all support activity in the case management system.
• Maintain confidentiality of all customers, clients, employees, and/or Company information as required.

Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• A quiet, cozy workspace to handle calls and chats like a pro.
• Salesforce, MS Teams, Windows 10, CISCO Meraki.

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED