Full-Time IOL Technician

CP11 University of New Hampshire; Durham (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

UNH Interoperability Labs is seeking a non-benefited, 40-hour-a-week tester support role in Durham, New Hampshire. You will assist with testing, support customers during testing, and help document test tools and plans.

You will also mentor new employees on test service offerings and participate in the creation of SOPs. The position emphasizes communication, collaboration, and technical writing while maintaining basic testing operations and ensuring quality reporting.

Qualifications

• High School Graduate or equivalent.
• Basic troubleshooting experience; respond quickly and isolate basic issues.

Responsibilities

• Testing and Training (75%) – support testing, set up and operate test services, mentor new staff.
• Customer Service – manage client interactions during testing and reservations.
• Documentation (5%) – assist with test tool/test plan documentation and SOP improvements.

Skills

Troubleshooting

Communication

Documentation

Team player

Education

High School Diploma

Job description

USNH Employees should apply within Workday through the Jobs Hub app. This is a non-benefited 40 hour a week position at UNH Interoperability Labs.

UNH Interoperability Labs (UNH-IOL) has been testing Networking and Communications since 1988. Fully owned by the University of New Hampshire, the lab receives 100% of its funding from commercial companies in exchange for professional and testing services. Testing services include areas such as Ethernet, xDSL, Storage, Wireless, and Internet Protocol (including IPv6). Support the technical requirements, setup, maintenance and operation of an assigned test service along with future test offerings. Serve as a tester for up to two basic level complexity small testing areas. Work customers during the testing process to resolve issues. Assist with documentation for test tools and test plans as assigned. Suggest and implement improvement SOPs and quality documentation. Assist with training and mentoring new employees on test service offerings.

Duties/Responsibilities

• Testing and Training (75%) – Support the technical requirements, setup, maintenance and operation of an assigned test service along with future test offerings. Assist with training and mentoring new employees on test service offerings. Execute testing and reporting as assigned. Train and mentor employees as assigned.
• Customer Service – Client Relationship Management (20%) – Work with customers during the testing process to resolve issues. Work directly with customers during a reservation to properly complete testing and reporting are properly completed.
• Documentation (5%) – Assist with documentation for test tools and test plans as assigned. Suggest and implement improvement SOPs and quality documentation. Update test plans as assigned.

Requirements

• High School Graduate or equivalent.
• Basic troubleshooting experience; ability to respond quickly and isolate basic issues occurring during test services.
• Ability to work both independently and as a team member.
• Effective oral and written communication skills.
• Basic experience creating technical documents.

Preferred Qualifications

• Familiarity with a programming language.
• Technical writing proficiency.

Compensation Pay Range: $20-$25 per hour.

Location: Durham.

Salary Grade: Adjunct Hourly Staff 00.

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. The pay range for this position is listed above.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

Are you an employee of KSC, PSU, UNH or the system office? Apply internally within Workday through the Jobs Hub app.