Full Time Intake Coordinator

Summit BHC San Antonio, LLC; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Stone River Recovery Center in San Antonio, Texas is seeking a Full Time Intake Coordinator to manage front desk operations, perform phone triage, handle service requests, pre-registration, and verify insurance eligibility. You will coordinate with admissions and insurance providers to ensure a smooth intake process and accurate documentation for clients and families.

Responsibilities include pre-admission assessments, conducting interviews with clients and families, maintaining daily calls and

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree in social work, psychology, counseling, or related field preferred.
• One or more years' experience in healthcare admissions preferred.
• Mental health or substance use disorder field preferred.
• Experience in client assessment, referral, treatment planning and external reviews.
• Knowledge of community resources.
• Outstanding interpersonal, interviewing and assessment skills.
• Skill in telephone etiquette and paging procedures.

Responsibilities

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met.
• Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads discussions with referral sources for client support and business development.
• Responds to the needs of referred clients and coordinates with other professionals.
• Assesses family needs for mediation, sober escort and intervention; determines appropriate resources.
• Decides which Interventionist and facility to recommend, and the travel dates.
• Works closely with other departments and external parties to ensure timely admission.
• Documents daily activities, contacts, appointments, and events in the CRM.
• Maintains all documentation involved with the admissions process.
• Verifies insurance benefits for all clients on all private admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates.

Skills

Interpersonal skills

Interviewing skills

Assessment skills

Telephone etiquette

Education

High School Diploma or equivalent

Bachelor’s Degree in related field

Tools

CRM system

Job description

Full Time Intake Coordinator | Stone River Recovery Center | San Antonio, Texas

About the Job

Purpose statement: The Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre- registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.

Roles and Responsibilities

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met.
• Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals, Responds and reacts to the needs of referred clients.
• Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.
• Decides which Interventionist and facility to recommend, the dates, and the travel.
• Works closely with other department as well as external parties to ensure the timely admission of clients.
• Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system.
• Maintains all the documentation involved with the admissions process.
• Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.

Education / Experience / Skill Requirements

• High School Diploma or equivalent required.
• Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.
• One or more years' experience in healthcare admissions preferred.
• Preferably in the mental health or substance use disorder field.
• Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills.
• Skill in telephone etiquette and paging procedures.

Licenses / Designations / Certifications

• CPR certification and de-escalation training required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

Supervisory Requirements

This position is an Individual Contributor.

Why Stone River Recovery Center?

Stone River Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

Equal Opportunity Employer

Stone River Recovery Center is an EOE.