Full-Time Hotel Arista Room Attendant

CityGate Hospitality; Naperville (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Major Medical Plans

401(k) Plan & Matching

Paid Time Off

9 Paid Holidays/Year

Dental and Vision Insurance

Job summary

CityGate Hospitality is seeking a Room Attendant to own guest rooms and provide a clean, comfortable space, contributing to a memorable guest experience.

The position requires 1-2 years of hotel room attendant experience, English proficiency, and open availability on weekdays and weekends. Starting pay is $18.00/hr with potential to reach $20.00/hr, based in Naperville, IL. Join a team focused on safety, teamwork, and guest satisfaction.

Qualifications

• Must be able to speak and understand basic English.
• 1-2 Years of prior Hotel Room Attendant experience is required.
• Must have open availability weekdays and weekends.

Responsibilities

• Attends and participates in daily pre-shift meetings.
• Clean and service assigned rooms or areas according to established standards including making beds, dusting, vacuuming, cleaning, sanitizing bathrooms, removing trash/rubbish.
• Wear safety protection equipment as provided in line with department regulations and any local legislative requirements.
• Handle and store chemicals in line with hotel regulations and any local legislative requirements.
• Greet and acknowledge guests, answer questions.
• Communicate room status via phone system to establish when service is completed, and rooms ready for guests.
• Report any room they are unable to service to supervisor.
• Document deficiencies or damages in rooms using the ticketing platform and report to supervisor.
• Follow safety procedures and report health and safety incidents or security breaches.
• Respond to guest special requests to ensure satisfaction.
• Be familiar with recycling program and green cleaning initiatives.
• Log lost and found items according to procedures.
• Maintain housekeeping carts and stock at end of shift.
• Work as part of a team and coordinate with other departments.
• May assist with deep cleaning projects and Room Turndown duties.

Skills

Speak English

Team player

Flexible schedule

Weekend availability

Job description

Reports to: Housekeeping Manager
Status:Hourly Non-Exempt
Compensation Range:$18.00/hr Starting Rate, $18.00 - $20.00 Compensation Range

Age Requirements: Must be 18+

Additional Requirements: Must have open availability weekdays and weekends

Role Summary

As a Room Attendant, you will take ownership of guest rooms, providing a clean, comfortable space. A room attendant is integral in creating a memorable and luxurious experience for guests.

Responsibilities

• Attends and participates in daily pre-shift meetings.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning, and sanitizing bathrooms, removing trash/rubbish, etc.
• Wear safety protection equipment as provided in line with department regulations and any local legislative requirements
• Handle and store chemicals inline with hotel regulations and any local legislative requirements
• Greet and acknowledge guests, answer questions
• Communicate room status via phone system to establish when service is completed, and rooms ready for guests.
• Report any room they are unable to service (do not disturbs, no services) to supervisor.
• Document any deficiencies or damages found in rooms, including mechanical and electrical problems using the ticketing platform as well as reporting to the supervisor.
• Always follow established safety procedures, including use of safety button. Immediately report any health and safety incidents, security breaches, or suspicious behavior to the supervisor or manager on duty.
• Respond to guest special requests and take action to ensure guest satisfaction.
• Be familiar with hotels recycling program and “green” cleaning initiatives to minimize waste within all areas of housekeeping.
• Report, turn in, and /or log all lost and found items according to established procedures.
• Maintain assigned housekeeping carts. Empty and stock at the end of each shift.
• Work as part of a team and communicate with other departments effectively as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects
• Occasionally assist with Room Turndown duties

*This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Minimum Qualifications

Education

• Must be able to speak and understand basic English.
• Basic reading, writing, and math skills

Experience

• 1-2 Years of prior Hotel Room Attendant experience is required.
• Luxury housekeeping experience is preferred.

Skills

• Individual must be honest, dependable, and like being in a position of responsibility.
• Must enjoy working around people and be a “team player” within the framework of guest service.
• Must have a neat and clean appearance
• Must have a flexible schedule and be to work weekends and holidays.

Physical Requirements

• Must be able to lift up to 50lbs, with or without reasonable accommodation.
• Must be able to push and pull carts and equipment weighing up to 50 lbs.
• Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.

Benefits Offered

The employer offers the following benefits to eligible employees in this position. Waiting periods, hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process.

• Major Medical Plans, Dental and Vision Insurance - single or family options available at employee’s election
• Basic Life & AD&D - 100% employer paid
• Short-Term Disability - 100% employer paid
• Supplemental Life, AD&D, Critical Illness, Accident and Disability – single or family options available at employee’s election
• 401(k) Plan & Matching Program
• Employee Assistance Program
• Paid Leave Time (up to 40 hours/year)
• Paid Time Off (PTO)
• 9 Paid Holidays/Year
• Paid Jury Duty Time
• Paid Bereavement for immediate family members
• Partially-Paid Parental Leave
• Pet Insurance
• Incentive Programs

We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.888-897-7781 dhs.gov/E-Verify