Administrator - Systems

Ballys Chicago Operating Co LLC; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Daily parking allowance

Job summary

Ballys Chicago Operating Co LLC in Chicago, IL seeks a skilled IT Help Desk specialist to provide Tier 2/3 support, assist with system setup, configuration, and incident handling.

You will manage Windows servers, Active Directory, Microsoft 365, and network services while ensuring security, backups, and disaster recovery readiness. Weekend and night coverage is required.

Qualifications

• Must have a bachelor’s degree or higher in Computer Science or related field.
• Ability to work weekends, holidays, and nights as scheduled.
• Experience with server administration, virtualization technologies, cloud platforms, backup solutions, and disaster recovery processes.

Responsibilities

• Provide technical assistance to users, including system setup, configuration, and troubleshooting.
• Provide Tier 2 and Tier 3 Help Desk support, including coverage of Help Desk phone calls, email support requests, and ticket management.
• Ensure security, backup, recovery, and disaster recovery policies and procedures are followed and maintained.
• Administer and maintain Windows servers, Active Directory, Microsoft 365, email systems, user accounts, permissions, and group policies.
• Monitor and maintain network infrastructure, including switches, wireless access points, VPN connectivity, and related services.
• Manage system performance, patch management, antivirus protection, vulnerability remediation, and operating system updates.
• Maintain and support virtualization environments, cloud-based services, and enterprise applications.
• Perform routine system monitoring, capacity planning, and maintenance to ensure optimal system availability and reliability.
• Develop, maintain, and test backup and disaster recovery processes to ensure business continuity.
• Create and maintain technical documentation, system diagrams, procedures, and inventory records.
• Assist with IT projects, technology implementations, upgrades, migrations, and integrations.
• Enforce IT security standards and assist with compliance initiatives, audits, and risk mitigation efforts.

Skills

Customer Service

Analytical

Detail Oriented

Customer/ Client Focus

Interpersonal Skills

Teamwork Orientation

Problem Solving

Education

Bachelor's degree in Computer Science or related field

Tools

Windows Server

Active Directory

Microsoft 365

DNS

DHCP

Group Policy

Virtualization (VMware/Hyper-V)

Cloud platforms

Backup & Disaster Recovery

TCP/IP Networking

VPN

Firewall concepts

Job description

Job Category: Casinos and Resorts - Information Technology

Requisition Number: ADMIN011533

Locations

Chicago, IL 60654, USA

• Chicago, IL 60654, USA

• Provide technical assistance to users, including system setup, configuration, and troubleshooting.
• Provide Tier 2 and Tier 3 Help Desk support, including coverage of Help Desk phone calls, email support requests, and ticket management.
• Ensure security, backup, recovery, and disaster recovery policies and procedures are followed and maintained.
• Administer and maintain Windows servers, Active Directory, Microsoft 365, email systems, user accounts, permissions, and group policies.
• Monitor and maintain network infrastructure, including switches, wireless access points, VPN connectivity, and related services.
• Manage system performance, patch management, antivirus protection, vulnerability remediation, and operating system updates.
• Maintain and support virtualization environments, cloud-based services, and enterprise applications.
• Perform routine system monitoring, capacity planning, and maintenance to ensure optimal system availability and reliability.
• Develop, maintain, and test backup and disaster recovery processes to ensure business continuity.
• Create and maintain technical documentation, system diagrams, procedures, and inventory records.
• Assist with IT projects, technology implementations, upgrades, migrations, and integrations.
• Enforce IT security standards and assist with compliance initiatives, audits, and risk mitigation efforts.
• Other duties may be assigned.

Compensation:

Additional Benefits:

• $7 Daily Employee Parking

Physical Demands & Work Environment:

• While performing the duties of this position, the employee is regularly required to talk or hear.
• The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl.
• The employee must occasionally lift and/or move objects up to 25 pounds.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• Must be available to work weekends, holidays, and nights as scheduled.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Skills

Required

Customer Service

Advanced

Analytical

Intermediate

Detail Oriented

Intermediate

Customer/ Client Focus

Intermediate

Interpersonal Skills

Intermediate

Teamwork Orientation

Advanced

Problem Solving

Intermediate

Education

Required

Bachelors or better in Computer Science or related field.

Experience

Required

Must have a bachelor\'s degree or higher in Computer Science or related field. Must be available to work weekends, holidays, and nights as scheduled. Ability to work independently and collaboratively within a team environment while supporting organizational technology objectives. Strong customer service orientation with the ability to communicate technical concepts to non-technical users. Ability to maintain confidentiality and exercise sound judgment when handling sensitive information. Strong analytical, troubleshooting, and problem-solving skills with the ability to diagnose and resolve complex technical issues. Ability to prioritize workload, manage multiple tasks simultaneously, and meet deadlines in a fast-paced environment. Experience with server administration, virtualization technologies, cloud platforms, backup solutions, and disaster recovery processes. Working knowledge of network infrastructure, including TCP/IP, switching, wireless networking, VPNs, and firewall concepts. Strong knowledge of Windows operating systems, Microsoft 365 administration, Active Directory, DNS, DHCP, and Group Policy. Ability to effectively present information and respond to questions from managers, internal customers, external customers, and vendors.

2 years

2 years: Extensive experience in IT support, Help Desk operations, and Systems Administration.

Preferred

Understanding of cybersecurity best practices, endpoint protection, access controls, vulnerability management, and incident response.

Licenses & Certifications

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.