Full Time - Head Cashier - Day

Lowe's Companies, Inc.; West Des Moines (IA); On-site; USD 28,000 - 38,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Full Time Head Cashier to join their team in West Des Moines. In this role, you will be responsible for delivering excellent customer service, supervising team members, and ensuring accurate checkout processes. Candidates should possess prior retail cashier experience and a high school diploma or equivalent. This is an entry-level position in the retail industry, offering an exciting opportunity to grow within a leading company.

Qualifications

• 1-2 years of retail cashier experience required.
• Experience in product sales and customer needs assessment preferred.
• Ability to lift up to 15 pounds.

Responsibilities

• Monitor and assist customers at self-checkout registers.
• Deliver consistent SMART customer service.
• Supervise and coach CSA Front End Team.

Skills

Customer service

Communication

Supervisory skills

Sales

Education

High school diploma or equivalent

Job description

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Essential Functions:

NOTE: Minors in this role may not be responsible for some activities listed below.

Assisted Self Check Out

• Monitor and identify customers needing assistance at multiple self-checkout registers simultaneously.
• Interact proactively with customers to recommend products and services.
• Greet, assist, and engage with multiple customers across registers.
• Move throughout the checkout area performing standing, walking, reaching, bending, lifting, and moving products to ensure transaction accuracy.
• Thank customers and invite them back to shop at Lowe’s.

Customer Service

• Deliver SMART customer service consistently, following Lowe's policies and procedures.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Respond promptly and knowledgeably to customer and employee questions, guiding them through store areas or projects.
• Show sincere appreciation to customers.
• Communicate information regarding stock, special orders, features, warranties, and benefits of Lowe’s programs.
• Coach, develop, and train associates in departmental duties and sales opportunities.
• Use a cash register to process sales, returns, and refunds per company guidelines.
• Provide proper monetary change to CSA Front End associates.
• Supervise, coach, and support CSA Front End Team.
• Remove security tags, verify product info, and bag merchandise.
• Answer and direct incoming calls or take messages.
• Open additional registers as needed to ensure coverage.
• Assist in line vesting for quicker checkout turnaround.

In-stock

• Prepare register area at shift start/end by checking functionality and stocking supplies.
• Inspect returned merchandise for damages.
• Enter and submit customer orders, print tickets, verify receipts, and sign off on loading tickets.
• Manage online orders and returned merchandise.
• Look up product info and verify price matches.
• Record store use items on the store use list.

Clean and Safe Stores

• Monitor cash amounts, assist with store security, and detect shoplifting signs.
• Maintain cleanliness and organization following safety standards.
• Ensure a safe work environment, conducting safety reviews and hazard notes.
• Operate store equipment as needed per role.

General

• Perform other duties as assigned.

Minimum Requirements:

• Less than 1 year of experience with computers.
• Less than 1 year of experience with retail technology.
• 1-2 years of retail cashier experience.
• Ability to lift up to 15 pounds with or without accommodation.

Preferences:

• High school diploma or equivalent.
• Experience in product sales, credit, warranties, and customer needs assessment.
• Experience as a head cashier and in Lowe’s store departments.
• Supervisory experience in directing, delegating, evaluating, training, and coaching employees.
• Experience in shoplifting detection.

Lowe’s is an equal opportunity employer. For details on benefits, visit https://talent.lowes.com/us/en/benefits.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: General Business and Customer Service
• Industry: Retail