Full Time - Head Cashier - Day

Lowe's Companies, Inc.; San Antonio (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in home improvement is seeking a customer-focused individual for a cashier role. The ideal candidate will assist customers at self-checkout, provide product recommendations, and ensure a clean and safe environment. This position requires effective communication and the ability to handle transactions efficiently. Join a dynamic team dedicated to excellent customer service and operational excellence.

Qualifications

• Less than 1 year of experience with computer input.
• 1 to 2 years of retail cashier experience.

Responsibilities

• Assists customers at self-checkout registers.
• Provides customer service and product recommendations.
• Maintains cleanliness and organization of the store.

Skills

Customer Service

Communication

Education

Retail Cashier Experience

Job description

Essential Functions:

NOTE: Minors in this role may not be responsible for some activities listed below.

• Assisted Self Check Out
• Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
• Approaches and interacts with customers to proactively recommend products and services appropriately
• Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
• Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
• Thanks the customer for their business and invites them back to shop at Lowe’s

Customer Service:

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Provides proper monetary change to CSA Front End associates for register activities
• Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders)
• Removes security tags, verifies product information, and bags merchandise for customers
• Answers incoming phone calls and directs calls or takes messages as needed
• Opens additional registers when necessary to ensure enough coverage
• Assists in line vesting to help quicker turnaround time for checkout

In-stock:

• Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
• Inspects returned merchandise for damages
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
• Reviews and places online orders and returned merchandise in the appropriate areas
• Looks up product information and competitor prices for price matching
• Records all items used in the store on the store use lists

Clean and Safe Stores:

• Obtains safety bags from the cash office and monitors cash in drawers to ensure it does not exceed requirements
• Monitors merchandise entering and leaving the store and assists customers or associates who trigger the alarm
• Detects signs of shoplifting, theft, and security risks, and reports them promptly
• Maintains cleanliness and organization of store and work areas per standards
• Maintains a safe work environment, conducting safety reviews and noting hazards
• Adheres to safety requirements related to job duties
• Operates store equipment as needed based on role and department

General:

• Performs other duties as assigned

Minimum Requirements:

• Less than 1 year of experience with computer input, access, modification, or output
• Less than 1 year of experience with retail technology such as smartphones and tablets
• 1 to 2 years of retail cashier experience
• Ability to lift up to 15 pounds with or without accommodation