Full Time - Head Cashier - Day

Lowe's Companies; Kentwood (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retail company is looking for cashiers to ensure customer satisfaction at multiple checkout registers. Responsibilities include assisting customers, processing transactions, and maintaining a clean work environment. Candidates should have retail experience and be adept in customer service, handling product inquiries, and using retail technology.

Qualifications

• 1 to 2 years of retail experience as a cashier.
• Experience identifying and selling products based on customer needs.
• Ability to lift items weighing up to 15 pounds.

Responsibilities

• Monitor and assist customers at self-checkout.
• Process sales transactions and provide customer support.
• Maintain cleanliness and safety in checkout areas.

Skills

Customer Service

Sales Techniques

Cash Handling

Education

High School Diploma or Equivalent

Tools

Retail Technology

Job description

Essential Functions :

NOTE : Minors in this role may not be responsible for some of the activities listed below.

Assisted Self Check Out

• Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously.
• Approaches and interacts with customers to proactively recommend products and services appropriately.
• Proactively greets, assists, and engages with multiple customers on multiple registers at the same time.
• Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions.
• Thanks the customer for their business and invites them back to shop at Lowe’s.

Customer Service

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities.
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines.
• Provides proper monetary change to CSA Front End associates for register activities.
• Provides supervision, coaching, and support to CSA Front End Team (Front End / Loaders).
• Removes security tags, verifies product information, and bags merchandise for customers.
• Answers incoming phone calls and directs calls or takes messages as needed.
• Opens additional registers when necessary to ensure enough coverage always.
• Assists in line vesting to help quicker turnaround time for checkout.

In-stock

• Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies.
• Inspects returned merchandise for damages.
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets.
• Reviews and places online orders and returned merchandise in the appropriate areas.
• Looks up product information and competitor prices for products to verify price match.
• Records all items that are used in the store on the store use lists.

Clean and Safe Stores

• Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements.
• Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm.
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs (Zone Recovery) to maintain cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to job duties, such as top stock safety, reinstalling safety cables, use of aisle blockers, tether lines on power equipment, spotters, and safety devices.
• Operates store equipment as needed depending on role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, baler).

General

• In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

Minimum Requirements :

• Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 to 2 years of retail experience as a cashier.
• Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation.

Preferences :

• High school diploma or equivalent.
• 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
• 1 to 2 years of experience as a head cashier.
• 1 to 2 years of experience working in any department at a Lowe's retail store.
• 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
• Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside containers, under carts, price label switching).

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.