Full Time - Head Cashier - Day

Lowe's Companies; City of Syracuse (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Lowe's Companies seeks a Cashier who excels in customer service and transaction processing in a retail environment. Responsibilities include assisting customers at self-checkouts, handling cash, and maintaining store standards. Ideal candidates have 1-2 years of experience in retail, particularly in cashier roles, along with strong communication skills and a high school diploma.

Qualifications

• 1 to 2 years retail experience as a cashier.
• Ability to lift items weighing up to 15 pounds.

Responsibilities

• Provides SMART customer service through execution of policies and programs.
• Uses cash register to process sales transactions, returns, and refunds.
• Coaches and develops Front End Team.

Skills

Customer Service

Communication

Cash Handling

Education

High school diploma or equivalent

Job description

Essential Functions :

NOTE : Minors in this role may not be responsible for some of the activities listed below.

Assisted Self Check Out

• Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously.
• Approaches and interacts with customers to proactively recommend products and services appropriately.
• Proactively greets, assists, and engages with multiple customers on multiple registers at the same time.
• Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions.
• Thanks the customer for their business and invites them back to shop at Lowe’s.

Customer Service

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions, guiding them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information regarding stock, special order merchandise, feature benefits, applications, and warranty information related to Lowe’s programs.
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities.
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines.
• Provides proper monetary change to CSA Front End associates for register activities.
• Provides supervision, coaching, and support to CSA Front End Team (Front End / Loaders).
• Removes security tags, verifies product information, and bags merchandise for customers.
• Answers incoming phone calls, directs calls, or takes messages as needed.
• Opens additional registers when necessary to ensure adequate coverage.
• Assists in line vesting to facilitate quicker checkout turnaround.

In-stock

• Prepares register area at the beginning and end of shifts by confirming functionality of registers and scanners and stocking supplies.
• Inspects returned merchandise for damages.
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets.
• Reviews and processes online orders and returned merchandise.
• Looks up product information and competitor prices for price matching.
• Records all store-used items on the store use lists.

Clean and Safe Stores

• Obtains safety bags from the cash office and monitors cash in drawers to ensure compliance with requirements.
• Monitors store entrances and exits, assisting customers or associates triggering alarms.
• Detects signs of shoplifting, theft, and security risks, communicating promptly to management or Asset Protection.
• Ensures store cleanliness and organization in accordance with standards.
• Maintains a safe work environment, conducting safety reviews and noting hazards.
• Adheres to safety requirements relevant to job duties, including safety cables, aisle blockers, and safety devices.
• Operates store equipment as needed based on role and department.

General

• Performs other duties as assigned beyond the listed responsibilities.

Minimum Requirements :

• Less than 1 year of experience using a computer for inputting, accessing, modifying, or outputting information.
• Less than 1 year of experience with common retail technology such as smartphones and tablets.
• 1 to 2 years of retail experience as a cashier.
• Ability to lift items weighing up to 15 pounds, with or without reasonable accommodation.

Preferences :

• High school diploma or equivalent.
• 1 to 2 years of experience in product sales based on customer needs, including credit cards, installations, add-on sales, protection plans, warranties, and product features.
• 1 to 2 years of experience as a head cashier.
• 1 to 2 years working in any Lowe’s store department.
• 1 to 2 years of supervisory experience, including directing, delegating, evaluating, training, and coaching employees.
• Less than a year of retail experience in detecting shoplifting signs.

Pay Range for CA, CO, HI, NJ, NY, DC, IL, WA : $ - $ per hour

Starting pay may vary based on factors including position, location, education, training, and experience. For more info on benefits and eligibility, please visit our website.

Lowe’s is an equal opportunity employer, practicing nondiscrimination based on race, color, religion, sex, gender, age, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or other protected categories.