Full Time - Head Cashier - Day

Lowe's Companies, Inc.; Blaine (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Head Cashier to enhance customer experiences at self-checkout stations. This role involves monitoring transactions, assisting customers, and ensuring a smooth checkout process. The ideal candidate will have a strong background in customer service and retail technology, with the ability to train and support team members. Join a dynamic team that values customer satisfaction and operational excellence, and enjoy a competitive pay range while contributing to a positive shopping environment.

Qualifications

• 1-2 years of retail cashier experience preferred.
• Ability to lift up to 15 pounds with or without accommodation.

Responsibilities

• Monitor and assist customers at self-checkout registers.
• Train and coach associates in departmental duties.

Skills

Customer Service

Cash Handling

Retail Technology

Product Knowledge

Education

High School Diploma or Equivalent

Tools

Cash Register

Retail Management Software

Job description

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Essential Functions:

NOTE: Minors in this role may not be responsible for some activities listed below.

Assisted Self Check Out

• Monitor and identify customers needing assistance at multiple self-checkout registers.
• Proactively approach and interact with customers to recommend products and services.
• Greet, assist, and engage with customers on multiple registers.
• Move throughout the checkout area, standing, walking, reaching, bending, lifting, and moving products to ensure transactions are completed accurately.
• Thank customers and invite them back to Lowe’s.

Customer Service

• Provide SMART customer service following Lowe's policies and procedures.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Respond promptly and knowledgeably to questions, guiding customers through projects when needed.
• Show sincere appreciation to customers.
• Communicate information about stock, special orders, features, benefits, applications, and warranties.
• Train, coach, and develop associates in departmental duties and sales opportunities.
• Use the cash register for transactions, returns, and refunds per guidelines.
• Provide proper change to CSA Front End associates.
• Supervise, coach, and support the CSA Front End Team.
• Remove security tags, verify product info, and bag merchandise.
• Handle incoming calls and direct or take messages.
• Open additional registers as needed to ensure coverage.
• Assist in line vesting to expedite checkout processes.

In-stock

• Prepare the register area at shift start/end, check functionality, and stock supplies.
• Inspect returned merchandise for damages.
• Process customer orders, print tickets, verify receipts, and sign loading tickets.
• Manage online orders and returned merchandise.
• Verify prices and look up product info for price matching.
• Record store use items.

Clean and Safe Stores

• Monitor cash and obtain safety bags.
• Check store entrances/exits for security and assist with alarms.
• Detect signs of shoplifting and security risks, reporting promptly.
• Maintain cleanliness and organization per standards.
• Ensure a safe work environment, conducting safety reviews and addressing hazards.
• Operate store equipment as required.

General

• Perform other duties as assigned.

Minimum Requirements:

• Less than 1 year of experience with computer use.
• Less than 1 year of experience with retail technology.
• 1-2 years of retail cashier experience.
• Ability to lift up to 15 pounds with or without accommodation.

Preferences:

• High school diploma or equivalent.
• Experience in product sales, credit, warranties, and customer needs assessment.
• Experience as a head cashier or in a Lowe's store.
• Supervisory experience including training and coaching.
• Experience in shoplifting detection.

Pay Range: $16.00 - $16.65 per hour. Starting pay may vary based on factors like location, education, training, and experience. For benefits info, visit https://talent.lowes.com/us/en/benefits.