Full Time - Head Cashier - Day

Lowe's Companies, Inc.; Beckley (WV); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company is seeking a Full Time Head Cashier to provide exceptional customer service, assist with transactions, and maintain a clean and safe store environment. The ideal candidate will have retail experience and strong communication skills. Join a team that values customer satisfaction and teamwork.

Qualifications

• 1-2 years of retail cashier experience.
• Ability to lift up to 15 pounds with or without accommodation.

Responsibilities

• Monitor and assist customers at self-checkout registers.
• Provide customer service and assist with merchandise.
• Maintain cleanliness and safety in the store.

Skills

Customer Service

Communication

Retail Technology

Education

High school diploma or equivalent

Job description

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Essential Functions:

NOTE: Minors in this role may not be responsible for some activities listed below.

Assisted Self Check Out

• Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
• Approaches and interacts with customers to proactively recommend products and services appropriately
• Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
• Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
• Thanks the customer for their business and invites them back to shop at Lowe’s

Customer Service

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Provides proper monetary change to CSA Front End associates for register activities
• Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders)
• Removes security tags, verifies product information, and bags merchandise for customers
• Answers incoming phone calls and directs calls or takes messages as needed
• Opens additional registers when necessary to ensure adequate coverage
• Assists in line vesting to help quicker checkout turnaround

In-stock

• Prepares register area at shift start and end by confirming functionality and stocking supplies
• Inspects returned merchandise for damages
• Enters and submits customer orders, verifies receipts, and signs off on loading tickets
• Reviews and processes online orders and returns
• Looks up product info and competitor prices for price matching
• Records store use items on the store use lists

Clean and Safe Stores

• Obtains safety bags and monitors cash in registers
• Monitors store entrances/exits for security, assists with alarms
• Detects signs of shoplifting, theft, and communicates risks
• Maintains cleanliness and organization of store and work areas
• Maintains a safe work environment, including safety reviews and hazard notes
• Follows safety requirements for job duties
• Operates store equipment as needed

General

• Performs other duties as assigned

Minimum Requirements:

• Less than 1 year of experience with computers
• Less than 1 year of experience with retail technology
• 1-2 years of retail cashier experience
• Ability to lift up to 15 pounds with or without accommodation

Preferences:

• High school diploma or equivalent
• 1-2 years experience in product sales, credit, warranties, and customer needs analysis
• 1-2 years as head cashier
• 1-2 years working in Lowe’s or supervisory experience
• Less than 1 year detecting shoplifting signs

Lowe’s is an equal opportunity employer. For benefits info, visit https://talent.lowes.com/us/en/benefits.