Full Time - Head Cashier - Closing

Lowe's Companies, Inc.; Bloomington (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Full Time Head Cashier to ensure excellent customer service and efficient checkout operations. The role involves assisting customers, supervising the cash register area, and maintaining store cleanliness. Ideal candidates will have retail experience and strong communication skills.

Qualifications

• 1-2 years retail cashier experience.
• Less than 1 year experience with computers and retail technology.

Responsibilities

• Assists customers at self-checkout registers.
• Provides SMART customer service through Lowe's policies.
• Supervises and supports CSA Front End Team.

Skills

Customer Service

Communication

Supervisory Skills

Education

High school diploma or equivalent

Job description

Join to apply for the Full Time - Head Cashier - Closing role at Lowe's Companies, Inc.

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Join to apply for the Full Time - Head Cashier - Closing role at Lowe's Companies, Inc.

Essential Functions:

NOTE: Minors in this role may not be responsible for some activities listed below

• Assisted Self Check Out
• Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
• Approaches and interacts with customers to proactively recommend products and services appropriately
• Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
• Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate transactions
• Thanks the customer for their business and invites them back to shop at Lowe’s

Customer Service

• Provides SMART customer service at all times through Lowe's policies, procedures, and programs
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens and responds knowledgeably and promptly to customer and employee questions, guiding them through projects when needed
• Demonstrates sincere appreciation to customers
• Communicates information regarding stock, special orders, features, benefits, applications, and warranties related to Lowe’s programs
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities
• Uses a cash register to process sales, returns, and refunds per company guidelines
• Provides proper monetary change to CSA Front End associates
• Supervises, coaches, and supports CSA Front End Team (Front End/Loaders)
• Removes security tags, verifies product info, bags merchandise
• Answers and directs incoming phone calls
• Opens additional registers when necessary
• Assists in line vesting to improve checkout turnaround

In-stock

• Prepares register area at start and end of shift, checks functionality, stocks supplies
• Inspects returned merchandise for damages
• Enters and submits customer orders, verifies receipts, signs off on loading tickets
• Reviews and processes online orders and returns
• Looks up product info and competitor prices for price matching
• Records store use items

Clean and Safe Stores

• Obtains safety bags, monitors cash in drawers
• Monitors store entrances/exits, assists with alarms
• Detects shoplifting and security risks, reports to management
• Maintains cleanliness and organization
• Ensures safety compliance and operates store equipment as needed

General

• Performs other duties as assigned

Minimum Requirements:

• Less than 1 year experience with computers
• Less than 1 year experience with retail technology
• 1-2 years retail cashier experience
• Ability to lift up to 15 pounds with or without accommodation

Preferences:

• High school diploma or equivalent
• Experience in product sales, credit, warranties, and customer needs
• Experience as a head cashier and in Lowe’s retail store departments
• Supervisory experience
• Experience detecting shoplifting

Lowe’s is an equal opportunity employer. For benefits info, visit https://talent.lowes.com/us/en/benefits.