Full Time - Fulfillment Team Lead - Day

Lowe's Companies, Inc.; Lewes (DE); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in retail seeks a Customer Service Representative in Lewes, DE. This role offers an opportunity to provide exceptional service to customers while ensuring fulfillment and organization within the store. The ideal candidate should be ready to assist customers, keep track of inventory, and handle various operational tasks in a safe work environment.

Benefits

Equal opportunity employer

Comprehensive benefits programs

Qualifications

• Entry-level role with a focus on customer support.
• Certification for forklift operation is required.
• Must demonstrate effective communication skills.

Responsibilities

• Provides SMART customer service and assists customers with their needs.
• Enters and retrieves inventory information and ensures orders are fulfilled.
• Follows safety requirements and maintains a clean store environment.

Skills

Customer Service

Communication

Problem Solving

Job description

1 day ago Be among the first 25 applicants

Customer Service

Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures, and programs.

Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.

Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.

Demonstrates sincere appreciation to customers.

Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.

Cross-functionally trains in other areas of the store to help deliver the best customer service.

Receives and directs calls appropriately to meet the needs of customers and associates.

Reviews daily and weekly schedules to ensure proper coverage, assigning backup coverage as needed.

Works cross-functionally with the PRO team to maintain service expectations for Pro Fulfillment.

Picks, stages, and verifies readiness of all delivery, pro, installation, and pickup orders.

Follows up with leadership when picking quality is not met by team members.

Monitors notifications to maintain customer service expectations when customers are on the way, arrived, or a new order has been submitted.

In-Stock

Enters and retrieves information from Lowe’s systems regarding inventory, order management, and special ordering.

Conducts walks of fulfillment area, bays, or inventory to monitor status.

Informs Department Supervisor about fulfillment area (e.g., staffing, projects, products, stock) in-person, over the phone, via email, and/or by writing and sharing status reports.

Acts as liaison between Pro and fulfillment departments, ensuring all Pro orders are picked and staged within timeframe needed.

Ensures all pro pickup, delivery and install orders are picked and staged on time.

Pulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when needed.

Verifies products match invoices and orders by reviewing items, model numbers, quantities, and descriptions.

Works supplemental fulfillment tasks as needed (e.g., unfulfilled orders report, restocking expired orders, conducting order audits).

Clean and Safe Stores

Completes delivery and pickup administrative tasks, including auditing staging locations, contacting customers, and removing expired/canceled orders from staging areas.

Validates items being carried in and out of the store when appropriate.

Ensures that loads are safe, secure, and within Department of Transportation (DOT) regulations.

Prepares the store for business by organizing merchandise (e.g., straightening shelves), sweeping the aisles, and picking up trash and debris.

Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.

Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.

Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.

Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.

Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, forklifts, pallet jacks, electric lifts, compactor baler, tool rentals).

To safely and efficiently move product throughout the store, obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

Individual Contributor

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• General Business and Customer Service

Industries

• Retail

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