Full Time Front Desk Coordinator- Treasure Valley

The Joint Corp.; Boise (ID); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Career growth opportunities

Bonus after 90 days

Job summary

The Joint Corp. is hiring an experienced Wellness Coordinator to join our front desk team in Boise.

You will ensure a smooth patient experience from check-in to checkout, manage busy patient flow, and promote memberships while supporting clinic operations across multiple locations. Ideal candidates have 2+ years in front-desk or healthcare-facing roles, strong sales and communication skills, and the ability to work independently in a fast-paced environment.

Qualifications

• 2+ years of front-desk, customer service, sales or healthcare experience preferred.
• Experience in a busy, customer-facing environment is highly valued.
• Healthcare/medical office exposure and POS familiarity are preferred.
• Strong ability to explain services and memberships clearly.

Responsibilities

• Serve as the primary front-desk contact from check-in through checkout with a premium experience.
• Manage patient flow, accuracy, efficiency, and a welcoming environment.
• Explain wellness plans, pricing, and services to patients and drive memberships.
• Support revenue and membership goals through effective communication and relationship building.
• Handle scheduling, questions, concerns professionally and resolve issues independently.
• Maintain accurate patient records, memberships, payments in POS/computer systems.
• Assist with opening/closing, cash handling, and daily reconciliation.

Skills

Front-desk experience

Customer service

Sales

Communication skills

Spanish speakers

Organizational skills

Multitasking

Phone etiquette

Dependable

Education

High school diploma or equivalent

Tools

POS systems

Payment processing

Electronic health records

Job description

Wellness Coordinator – Experienced Front Desk

A better way to deliver care starts here!

The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers millions of patient visits annually across hundreds of locations.

Position Summary

We are looking for an experienced, confident, and highly organized Wellness Coordinator to join our team. This is an ideal opportunity for a seasoned front-desk professional who understands how to create an exceptional patient experience while keeping a busy clinic running efficiently.

The Wellness Coordinator is often the first and last point of contact for our patients and plays an important role in front-office operations, patient retention, membership sales, and overall clinic success.

We are looking for someone who can hit the ground running, work independently, prioritize competing demands, and confidently handle a fast-paced healthcare environment.

If you have experience in medical, dental, chiropractic, healthcare, hospitality, retail, or another high-volume customer-facing environment, we want to hear from you!

Key Responsibilities

• Serve as the primary front-desk contact for patients, providing an exceptional and professional experience from check-in through checkout
• Manage a busy patient flow while maintaining accuracy, efficiency, and a welcoming environment
• Confidently explain wellness plans, memberships, pricing, and services to new and existing patients
• Support clinic revenue and membership goals through effective communication, relationship building, and sales
• Identify opportunities to educate patients about available services and encourage continued care
• Answer multiple phone calls, respond to patient questions, and manage scheduling needs professionally
• Handle patient concerns and difficult situations with professionalism, patience, and good judgment
• Maintain accurate patient information, memberships, payments, and transactions within the POS and computer systems
• Re-engage inactive members and follow up with patients to encourage continued care
• Assist with opening and closing procedures, cash handling, daily reconciliation, and other front-office responsibilities
• Maintain a clean, organized, and professional reception and clinic area
• Assist with local marketing, community outreach, and patient retention initiatives
• Work closely with chiropractors and other team members to ensure smooth clinic operations
• Follow company policies, procedures, and standards while maintaining patient confidentiality
• Be willing and able to work independently and confidently across multiple clinic locations

What We're Looking For

This position is best suited for someone with demonstrated front-desk experience.

• 2+ years of front-desk, customer service, sales, healthcare, medical office, dental, chiropractic, or similar experience preferred
• Previous experience working in a busy, customer-facing environment
• Healthcare or medical office experience is highly preferred
• Experience with POS systems, payment processing, and computer-based patient records
• Strong sales and customer service skills with the ability to confidently explain services and memberships
• Excellent phone etiquette and professional communication skills
• Strong organizational skills and attention to detail
• Ability to multitask while maintaining accuracy and professionalism
• Comfortable handling patient concerns and resolving problems independently
• Dependable, punctual, and able to work with minimal supervision
• Confident, positive, and professional personality
• Ability to work effectively with doctors, coworkers, and patients
• Previous experience with cash handling and daily reconciliation is a plus
• Office management or leadership experience is a plus
• Seeking Spanish speakers
• High school diploma or equivalent required
• Must be able to stand/sit for extended periods and lift up to 50 pounds
• Must have a valid driver's license and reliable transportation to travel between 6 Treasure Valley locations

Schedule

This position requires availability:

Monday–Friday: 9:45 AM–7:00 PM
One weekend day required:

• Saturday: 9:45 AM–4:00 PM OR
• Sunday: 8:45 AM–3:00 PM

34–37 hours per week

Flexibility and reliability are essential, as this position supports multiple clinic locations.

Compensation & Benefits

• Starting pay: $16.00 per hour. Bonuses after 90 days and eligible for a raise at 90 days
• Medical benefits
• Opportunities for career growth within The Joint network
• Opportunity to develop additional skills in healthcare operations, sales, and clinic leadership

Why Join Us?

When you join The Joint, you're not just starting a new job—you’re joining a movement.

Our innovative model makes chiropractic care more accessible and convenient for patients, while giving our team the opportunity to make a meaningful difference every day.

We value Trust, Respect, Accountability, Integrity, and Excellence, and we are looking for team members who bring those same values to their work.

If you're an experienced front-desk professional who enjoys working with people, takes pride in staying organized, and knows how to deliver exceptional customer service and strong business results, we'd love to meet you.

Business Structure

You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own employment terms, including wage and benefit programs, which may vary.