Full Time Front Desk Agent (Open Availability)

New Castle Hotels & Resorts; Bryan (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is looking for a dynamic Front Desk Agent to create memorable experiences for guests. This role is pivotal as you will be the first and last point of contact, ensuring that every guest feels welcomed and valued. You will engage with families on vacation, business travelers, and guests needing assistance, all while showcasing your warm hospitality. This fast-paced position offers the chance to shine in a vibrant environment, where your problem-solving skills and attention to detail will be essential in delivering exceptional service. If you're passionate about hospitality and enjoy making a difference, this opportunity is perfect for you.

Qualifications

• Good verbal and written English communication skills are required.
• Proficiency in handling cash or credit transactions.

Responsibilities

• Deliver a great hospitality experience – whether in person or by phone.
• Assist guests with their needs, such as luggage handling and directions.

Skills

Verbal Communication

Written Communication

Problem Solving

Customer Service

Tools

Front Office Software

Job description

Full Time Front Desk Agent (Open Availability)

Job Category: Front Office Operations

Requisition Number: FRONT001197

Posted: January 29, 2025

Employment Type: Full-Time

Location: Tribute Marriott LaSalle, 120 S Main St, Bryan, TX 77803, USA

Job Description

As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stay. This position gives you the opportunity to shine as it is a fast-paced and interactive role!

Responsibilities

1. Make a First Impression: Deliver a great hospitality experience – whether in person or by phone. Wow the guest with your welcoming personality.
2. Make a Lasting Impression: Inquire about the guest's stay during check-out and listen to any concerns they may have.
3. Enjoy Problem Solving: Assist guests with their needs, such as luggage handling, directions, and recommendations.
4. Be Accountable: Collect payments, route calls, take messages, and meet guest needs accurately and efficiently.
5. Be a Safety & Security Agent: Follow established safety and security policies and procedures, anticipating problems and notifying management as needed.

Job Requirements

This position requires various shifts and open availability. Shift times are typically 7a-3p and 3p-11p but may vary based on hotel demand.

Good verbal and written English communication skills are required. Candidates must handle cash or credit transactions and have proficiency in front office software. The role involves light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently, with a regular need to lift, carry, push, pull, or otherwise move objects. You may need to assist with luggage, which may require exerting up to 50 pounds of force. Long hours, many of which may be spent standing, are required.