Front Desk Agent - PM

Sage Hospitality Group; Denver (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Paid time off

Tuition reimbursement

Hotel discounts

Free on-site parking

Job summary

Moxy Denver Cherry Creek, part of Sage Hospitality Group, is seeking a Front Desk Agent to greet guests, manage check-ins and check-outs, and deliver a friendly, energetic, guest-centric service experience.

The role emphasizes evening PM shifts and weekend availability. Sage offers medical/dental/vision coverage, a 401(k) with company match, paid time off, tuition reimbursement, great hotel discounts, and free on-site parking, with opportunities for growth.

Qualifications

• High school diploma or equivalent.
• Fluent in English, both spoken and written.
• Experience in guest service is a plus but not required.

Responsibilities

• Greet guests and complete standard check-in/check-out procedures.
• Respond to guest inquiries and reservations via phone, in person, and email.
• Maintain accuracy when handling cash, room charges, and reservations.
• Provide accurate information about hotel services and local attractions.
• Operate front desk systems and PBX to coordinate wake-up calls and guest requests.

Skills

Cash handling

Customer service

English fluency

Organization

Education

High School diploma

Job description

Why us?

Moxy Denver Cherry Creek is on the hunt for a bold, people-loving Front Desk Agent who knows how to turn check-ins into check-wows. If you thrive in a high-energy environment, love connecting with guests, and bring the fun while getting things done, this might be your next move. This role is primarily PM shifts, and weekend availability is required—because the party doesn’t stop when the sun goes down at Moxy.

For an anything-but-ordinary hotel experience, discover Moxy Denver Cherry Creek. The animated brandcombines stylish, industrial design and sociable service at an affordable price point, so that guests cansave on space and splurge on experiences. Created for the young at heart, Moxy celebratesnonconformity, open-mindedness, and originality above all.

From the moment our guest’s check-in, they notice the difference in this modern Colorado hotel. Fluid meeting rooms and outdoor event space create an environment ideal for entertaining or creative problem-solving. Stylish hotel rooms that feature functional furniture, large flat-screen televisions, cozy chairs, lightning-fast Wi-Fi and eclectic art.Play games in the living room, indulge in creative cocktails and cuisine at the Moxy Bar and savor everymorsel and sip at our outdoor Cherry Creek Beer Garden.

At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Neverlooking for someone just looking for a job, we are looking for the power players, the people who want torise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to theparts that keep us human and happy. We want to attract and retain associates that are engaged in ourculture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have createdsome of the world’s best hotels, restaurants, and experiences. But the truth is, none of it would havehappened without people like you. People who follow their own path, wo are hungry to learn and wholove their community. People who do not sit around and wait, they just do. You belong here!

Application open until 11/1/2026 or until filled.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Marriott & Sage Hotels, Restaurants, and much more.
• Free On-Site Covered Parking
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary

USD $20.00 - USD $20.00 /Hr.