Full Time Floor Supervisor- CALVIN KLEIN

PVH Corp.; Jackson Township (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Floor Supervisor at a leading fashion brand. This role is pivotal in creating emotional connections with customers while ensuring exceptional service and operational efficiency. You'll lead a passionate team, drive sales results, and uphold brand standards in a fast-paced retail environment. With a focus on customer experience and associate morale, this position offers the chance to make a significant impact in a vibrant store atmosphere. If you're ready to inspire and innovate, this opportunity is perfect for you!

Qualifications

• Minimum 2 years of retail experience required.
• Flexible schedule including nights and weekends is necessary.

Responsibilities

• Lead customer experience efforts and provide real-time coaching.
• Assist in merchandising execution and maintain brand standards.
• Motivate associates to achieve sales goals and uphold brand values.

Skills

Customer Service

Communication Skills

Time Management

Team Leadership

Education

High School Diploma or Equivalent

Job description

Full Time Floor Supervisor- CALVIN KLEIN

Design Your Future at PVH

POSITION SUMMARY
Floor Supervisors are brand ambassadors responsible for creating an emotional connection between our customers and the brand. They assist with leading the effort to exceed expectations, provide exceptional service and display passion for our brand. Floor Supervisors are part of the store management team focused delivering top line sales results.

RESPONSIBILITIES

1. Customer Experience
   • Leads the effort to greet and offer assistance to every customer; provides real-time coaching to associates.
   • Executes replenishment ensuring sales floor inventory levels and size availability aligns with brand standards; collaborates with management on remerchandising decisions due to sell-through and available backstock.
   • Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
   • Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first; asks our customers for feedback and conveys business opportunities to the Store Manager.
   • Resolves customer concerns quickly while exceeding expectations.
2. Commitment to Efficiency
   • Leads the execution of shipment processing, replenishment, pricing, and visual/marketing directives in alignment with brand standards; achieves or exceeds the brand’s UPH processing standards.
   • Assists in leading merchandising execution, filling in based on sell-through and collaborating with management on new arrival merchandising decisions.
   • Enforces all company tools, policies and procedures; assists with loss prevention training and coaches associates to maintain awareness and report concerns.
   • Assists with effective scheduling to support payroll strategies and budgets.
3. Associate Morale
   • Motivates and inspires associates to achieve sales goals and uphold brand standards; contributes to the recruiting and onboarding of talent to ensure a best-in-class team.
   • Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and store team professionally, courteously, and respectfully.
   • Celebrates and embraces individuality, inclusion and partnership; builds relationships and seeks out feedback for continuous self-development.
   • Embraces innovation, change, and company initiatives; works collaboratively to accomplish brand goals and objectives.

QUALIFICATIONS
• Minimum of 2 years of retail experience required.
• High school graduate/equivalent preferred.
• Flexible schedule required including nights, weekend shifts; some travel may be requested.
• Excellent communication and time management skills.
• Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds.