Full Time Floor Leader - Willowbrook

Lush Fresh Handmade Cosmetics North America; Houston (TX); On-site; USD 48,000 - 65,000; Full time

Job summary

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to support the Store Management Team across all areas of the business. On the shop floor, you’ll lead a team of sales associates, coach to hit and exceed goals, and ensure an exceptional customer experience that reflects our brand values.

You’ll drive sales, manage opening/closing, analyze results, and promote Lush’s ethos—Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, and Naked Packaging—while maintaining a

Responsibilities

• Driving Sales: coach the sales team using StoreForce results and adjust floor structure to meet goals.
• Customer Experience: lead by example on the shop floor, delivering world-class service and product demos.
• Building the Brand: educate customers on brand values and engage the community with events.
• Product Passion: deepen product knowledge and make informed recommendations.

Job description

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!

Responsibilities:

• Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team!
• Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.
• Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.