Full Time Floor Leader - Mall of America

Lush-Cosmetic; BLOOMINGTON (MN); On-site; USD 38,000 - 49,000; Full time

Job summary

Lush Cosmetics at Mall of America is seeking a Full Time Floor Leader. You will lead a team of sales associates on the shop floor, coach based on StoreForce insights, and drive sales while delivering an exceptional customer experience.

You will educate customers on brand values, product features, and ethical commitments, while opening/closing the store and ensuring operational excellence. Join a team focused on creating happy customers and a vibrant store culture.

Qualifications

• Experience leading a sales floor or team in a retail environment.
• Strong communication and coaching skills.
• Passion for cosmetics and customer experience.

Responsibilities

• Drive sales and coach staff using StoreForce insights to meet goals.
• Deliver a world-class customer experience on the shop floor and lead product demonstrations.
• Educate customers on Lush brand values and product features.
• Lead training sessions and development of Sales Ambassadors and peers.
• Oversee opening/closing procedures and store operations to ensure excellence.

Skills

Team leadership

Sales coaching

Customer service

Product knowledge

Communication

Tools

StoreForce dashboard

Job description

Full Time Floor Leader - Mall of America

Position:Full Time Floor Leader

Weekly:30-39 hours

Interview Plan

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!

Responsibilities:

• Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team!


• Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.


• Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.


• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.

Team Involvement:

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities.


• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.

Operational Excellence:

• Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. As required at your store location, take deposits to the bank.