Full-time Floating Teller

Northwest Bank; Buffalo (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Northwest Bank is seeking a Full-time Floating Teller who will play a vital role in delivering exceptional customer service. This position requires flexibility, travel to various locations, and the ability to process transactions effectively. Candidates should have a high school diploma, customer service experience, and be adept in cash handling.

Benefits

Mileage reimbursement

Bonus earning opportunities

Competitive compensation

Qualifications

• High School Diploma or equivalent preferred.
• Customer service experience preferred.
• Cash handling experience preferred.

Responsibilities

• Provide excellent customer service and financial needs assessment.
• Travel to various bank locations as needed.
• Balance teller drawer and ensure compliance with all procedures.

Skills

Customer service

Cash handling

Communication

Problem-solving

Reliability

Flexibility

Education

High School Diploma or equivalent

Tools

Teller System

Job description

Full-time Floating Teller page is loaded

Full-time Floating Teller

Apply locations Buffalo, NY Grand Island, NY Niagara Falls, NY Williamsville, NY Lockport, NY time type Full time posted on Posted 15 Days Ago job requisition id R-100365

Job Description

DESCRIPTION

Northwest tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business. The floating teller position also supports the operational needs of the bank by traveling to various locations and working a varied, flexible schedule.

ESSENTIAL FUNCTIONS:

• Have open availability to work a flexible schedule that varies weekly, sometimes daily, based on the needs of the Bank
• Travel to Bank locations within a specified geographic region, potentially mid-shift with little notice
• Must have access to reliable transportation to facilitate working in multiple locations
• Reliable attendance is required
• Achieve financial wellness activity goals, such as identifying referral opportunities
• Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.
• Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
• Balance teller drawer daily and participate in dual control balancing of vault, ATM, and any other device, as needed
• Assigned an elevated drawer limit, check signing authority, supervisor authority in teller system, as needed
• Deliver on our North(west) star experience and champion our customer’s financial wellness through delivery of exceptional customer experience – both in person, over the phone, and through email communications.
• Exceptional delivery of our 5 Culture Promises
• Complete educational training as assigned and self-educate using bank designed programs and applications
• Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings
• Knowledge and adherence to all security and dual control processes
• Responsible to participate in branch opening and closing tasks as needed
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
• Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
• Work evening hours and weekends as scheduled, assigned, or necessary

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
• Knowledge of computers and the Teller System

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• High School Diploma or equivalent preferred

Work Experience:

• Customer service experience preferred
• Cash handling experience preferred
• Banking and/or retail experience preferred

The pay range for this position is generally $15.50 - $17.05 per hour plus a $1/hour premium. Mileage reimbursement is also provided with this position. Actual pay is based on variousfactorsincluding but not limited to the successful candidate’s experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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A t Northwest, we’re here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed.

And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong.

Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way.

So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.