Full Time Field Service Technician – Eastern Metro Atlanta

Hillman; Atlanta (GA); On-site; Full time

Job summary

A leading company in the robotics and digital solutions sector is seeking a Full Time Field Service Technician for the Eastern Metro Atlanta area. The role involves servicing and repairing kiosks, ensuring optimal functionality, and maintaining customer relationships. The technician will work a flexible schedule, including some Saturdays, and will be responsible for inventory management and on-call repairs. Full-time employees enjoy comprehensive benefits including health insurance, 401K, and paid time off.

Benefits

Health insurance

Dental insurance

Vision insurance

401K

Short-term disability insurance

Long-term disability insurance

Company group life insurance

Employee stock purchase plan

Vacation time

Paid holidays

Qualifications

• Basic troubleshooting and mechanical skills required.
• Training specific to kiosks will be provided.

Responsibilities

• Restock kiosks, perform routine service, and respond to repairs.
• Monitor machines daily and conduct store meetings.
• Grow revenue by optimizing machine locations and relationships.

Skills

Troubleshooting

Mechanical skills

Electro-mechanical skills

Basic computer skills

Spreadsheet skills

Email skills

Job description

Full Time Field Service Technician – Eastern Metro Atlanta

Atlanta, GA, USA Req #4663

Friday, May 16, 2025

Robotics and Digital Solutions (RDS), a Division of The Hillman Group has an opening for a Full Time Kiosk Technician in Eastern Metro Atlanta servicing and repairing accounts and break fix for third party machines.

The territory consists of 90 kiosks and is a 40 hours per week full-time position. Starting pay is $23 per hour paid on a bi-weekly basis.

Territory parameters:

East to Madison, GA

North to Snellville, GA

West to Decatur, GA

South to McDonough, GA,

At Hillman, all full-time employees are eligible for health insurance, dental insurance, vision insurance, voluntary accident, critical illness and hospital indemnity plans. Full-time employees are also eligible for 401K, short-term and long-term disability insurance, company group life insurance and employee stock purchase plan. Full-time employees receive vacation, personal and floating holiday time in addition to eight paid holidays. Eligible for company vehicle or car allowance (depending on territory) and fuel card.

Job Description:

• Primary contact with our customer locations.
• Restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed. (Typically taking 1-2 Hrs. per machine x 1-2 times per month)
• The schedule for routine service calls is flexible within the week, however Saturday service is sometimes required (we are a retail company).
• Unscheduled service calls require an ETA within 4 hours and on-site visit within 24 hours.

Responsibilities:

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• Install of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in the Kiosk Tech’s possession.
• Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

Skills :

• The Kiosk tech will have basic trouble-shooting skills, mechanical and electro-mechanical skills, and the ability to follow written and oral instructions very carefully. Basic computer skills and basic spreadsheet and email skills are also required.

Training specific to the kiosks will be provided to all new employees.

The Hillman Group is following CDC guidelines to ensure our work environment meets the highest standards of safety and wellness for all our employees. We are pleased to share a list of our precautions, during our interview process.

Work Environment and Physical Demands

Sales/Service: Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Physical Demands

Sales/Service: Medium, lifting up to 30 lbs., occassionally pushing/pulling up to 100 lbs.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.