Full Time Events Captain- Hotel Magdalena/Hotel Saint Cecilia

Hyatt Hotels Corporation; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401K with 401

Free room nights and partner discounts

Generous PTO

Headspace wellbeing program

Retail discounts with major brands

Job summary

Hyatt Hotels Corporation in Austin seeks a Full-Time Events Captain to support the F&B/Events division with planning, execution and guest services for high-profile events.

You will lead event staff, coordinate timing with kitchen, and ensure service standards while maintaining Hyatt's culture and guest experience.

Qualifications

• TABC and ServeSafe certifications required.
• High School diploma or GED; college degree preferred.
• Two years of experience in hospitality events.
• Ability to prioritize, organize, and work independently with strong judgement.

Responsibilities

• Oversee banquet function activities to meet client and hotel standards in terms of appearance, setup, service and food quality.
• Coach servers, bartenders, and bussers through daily functions to train and maintain standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Coordinate timing with Chef and kitchen staff for events.
• Complete closing reports after each event and attend relevant meetings.

Skills

Prioritize & organize

Independence

Attention to detail

Adaptability

TABC certified

ServeSafe certified

Education

High School diploma or GED

College degree preferred

Tools

TABC certification

Job description

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Full Time Events Captain- Hotel Magdalena/Hotel Saint Cecilia

Bunkhouse Hotel Magdalena US - TX - Austin

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

The Opportunity:

The Food & Beverage / Events Banquet Captain provides the Food & Beverage (F&B) Department with administrative and operational support as well as assists the Events Department with leads, contracts, and execution. The person in this role will provide a personable, unique, and indulgent guest experience for event inquiries that ensures the highest standards of quality.

An F&B / Events Banquet Captain must have the ability to resolve conflict and a thorough understanding of Bunkhouse policies. Furthermore, an F&B / Events Banquet Captain must develop and maintain the company’s culture, values and reputation in the public eye, and with all staff, guests, vendors and partners.

Who We Are:

In the mid-1950s and 1960s, the Terrace Motor Hotel sat on the same location as the Hotel Magdalena and the Hotel Saint Cecilia. This 14-acre stretch off South Congress spanning five city blocks, including the Terrace Motor Hotel, eventually came to be owned by legendary musician Willie Nelson. In the 70s, he started Austin Opry House, a famous 1,700 seat music venue, and also built apartments for musicians and traveling road crew. We aim to honor our heritage and provide the same effervescent home to all who pass through.

The lush grounds of Hotel Saint Cecilia are a secluded hideaway in the center of it all.

Built in 1888, the original Victorian home is anchored around the majestic oak tree located at the heart of the property. Fully restored with the addition of the iconic SOUL sign in 2009, the Hotel Saint Cecilia is a private sanctuary tucked away off South Congress.

Each of the five suites, six poolside bungalows, six garden suites, and three studios embodies an equal love for the elegance of old-world luxury and the irreverence of our muses – The Stones, Bill Burroughs, Anne Sexton, Hunter S. Thompson among them. The secluded property and lush grounds are open only to hotel guests and members, thereby offering a unique sense of privacy situated steps away from the heart of South Austin.

We’re Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

Key Responsibilities:

• Oversee banquet function activities to meet the expectations of client and hotel standards in terms of appearance, set-up, service, and food quality.
• Coach servers, bartenders, and bussers through daily functionsto train, retrain, ensure and maintain meeting the expectations of client and hotel standards in terms of appearance, set-up, service and food quality.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain complete knowledge of/comply with and enforce all departmental policies/service procedures/standards.
• Maintain complete knowledge of/comply with and enforce all departmental policies/service procedures/standards.
• Reviewing the BEO (Banquet Execution Order) before each event with the sales team.
• Pull and return liquor, beer, and wine for all events and complete consumption sheet for sales team.
• Ability to write and provide event staff with a Run of Show for every event detailing all pertinent information prior to the event.
• Communicates with Chef and kitchen staff to coordinate timing needs for all food/ client requests.
• Walk through the event space, ensuring all equipment are operational and to report any issues with the space or equipment to the appropriate department
• Meet and keep constant communication with the client, resolve guest complaints, ensuring guest satisfaction when needed.
• Oversees the closing of the event, ensuring all proper closing procedures are executed
• Completes all closing reports at the conclusion of each event
• Attend relevant meetings
• Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

• TABC and ServeSafe required
• High School diploma or general education degree (GED). College Degree preferred
• Two (2) years related experience in hospitality events or events industry
• Ability to prioritize and organize
• Ability to work independently using good judgement
• Ability to perform job functions given changing schedule requirements (late nights, to early morning) with consistent attention to detail, speed and accuracy under variable temperature conditions (or extreme heat or cold) under variable noise levels and both outdoors or indoors

We welcome you:

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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